At Hint, we revolutionize the way people engage with astrology by combining cutting-edge NASA data with personalized guidance from professional astrologers. Our app offers hyper-personalized insights, 1-on-1 consultations, and detailed astrological charts, helping users navigate their lives with greater awareness and confidence. We are committed to delivering a fun and friendly user experience while empowering our community to lead happier and healthier lives. Join us and be a part of the future of digital astrology.
We are looking for a Chat Operator to join our team of dedicated, professional Personal Guides who deliver high-quality Astrology, Palmistry, and Tarot readings to our clients.
This role is ideal for someone passionate about helping those who seek guidance and answers to life’s big questions through a variety of divination techniques.
The ideal person for the Chat Operator role will be:
Experienced in creating and reading natal and transit birth charts.
Familiar with all aspects of Astrology and comfortable with giving predictive readings.
Experienced in Palmistry and confident in answering questions based on the lines and markings of the palm.
Able to read Tarot cards and give readings based upon various card spreads.
Confident to give readings in writing and in person during live video calls.
Keen to learn new skills and expand their knowledge - an interest in or basic knowledge of numerology, synastry, dream interpretation, and any other divination techniques will be considered an asset.
Provide astrologically and grammatically correct written responses to clients questions - all responses shall be in English
Provide engaging and informative readings to clients purchasing live video calls - all calls are conducted in English
To prepare video and voice messages for clients in response to their questions - the ideal candidate should feel confident and comfortable to make their own short video readings and appear on camera
Adhere to all ethical rules and company standards, as laid out by management, when providing readings
To meet all targets in relation to response times and message volumes as directed by management
Perform additional duties and contribute to ad-hoc projects as required in line with the Chat Ops Team needs and objectives
To assign incoming messages to the Chat Ops team and provide cover for other team members ensuring response times and standards are maintained over weekends
An excellent standard of spoken and written English is essential.
Previous experience of giving personalized Astrology, Palmistry, or Tarot readings in a professional capacity would be an advantage.
Strong computer skills and a reliable internet connection.
Access to a quiet and calm space where you can conduct live video calls without interruption.
Have an empathic, non-judgmental, and compassionate character and be able to establish a rapport with your clients quickly.
Ability to work on own initiative and without close supervision.
Accurate typing skills and the ability to condense information into short, engaging and informative responses that capture our client's interest and leave them wanting to know more.