DFS-Element-00003-Zoom Meeting / Webinar Support - HCLTech

Experience Profile:

• 3-5+ years of experience in Audio Video Conferencing Technologies, especially in MS Teams Meeting Rooms, Poly Devices, Zoom Devices and Webcast Live Event Video technology.
• 2-3 years of experience in consulting, designing, implementation, migration and transformation for Audio/Video projects
• Experience with Zoom, Microsoft Room based technology equipment s like Poly and any other OEM equipment s.
• Working experience for Enterprise & Mid segment customer on Video platform
• Collaboration with Vendors/respective stakeholders
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
• ITIL certification (Desired)

Key Technologies/Product Suites:

• Microsoft Teams Room System (MTR) products suites
• Crestron Flex UC Series
• Logitech TAP
• Surface Hubs
• Poly X30, X50, X70, Poly G7500, X52
• Zoom Room Product suites
• Poly X30, X50, X70, Poly G7500
• Logitech Rally bar, RoomMate
• Yealink Meeting Bar, MeetingBoard 65, MeetingBoard 85
• Neat Bar Pro, Board, Neat Bar

Additional Desired Technology Experience:

• Varied Skills
• Understanding of REST API & PowerShell Scripting
• Understanding Network VOIP parameters & Packet Capture Analysis
• Basic Intune knowledge
• Basic Azure Entra ID/Conditional Policy knowledge
• Webcasting and Live Event Support
• MS Teams Live Events, MS Stream
• eCDN Solutions
• Room Peripheral Integration i.e. Biamp s, Speakers, Mixer, DMPS, Controllers etc.
• LAN/WAN Understanding w.r.t Collaboration

DESIGNING / ARCHITECTURE:

• Should be able to understand the business requirement and suggest respective OEM recommendation from various solution suites and the necessary personas.
• Should be able to present the AV solution to Clients and internal customers.
• Proven VoIP enabled network design experience considering Video Quality in mind.
• Experience of working with a variety of constituents within and outside of IT to drive cohesiveness while ensuring that the architectural direction is achieved.
• Should understand the Video platform and plan any migration of the AV Conferencing solution.

Responsibilities:

• Administration, Support and Monitor the A/V Infrastructure for various providers like Zoom & MS Teams using respective native/3^rd party OEM tools like Poly, Neat and other video endpoint devices.
• Provide Technical support for all special events, meetings and seminars. (Townhall, teleconferencing)
• Prepare and operate all audio-visual media support technologies for conference rooms and meeting rooms.
• Maintain, Update, Create Equipment inventory.
• Provide a single point of contact for the reporting and tracking of A/V issues.
• Record, track, manage and close (i.e. document resolution) all AV issues reported via respective channels like Tickets, email, IM, Calls.
• Interact consistently with the respective stakeholders in a professional, efficient, and service-oriented manner.
• Maintain and update vendor information for respective OEM s.
• Have very good troubleshooting/deployment and analytical skills.
• Work with Third Party stakeholders to assist in problem resolution of A/V issues.
• Perform root cause analysis in accordance with the Procedures Manual.
• Prepare, produce, review and provide a trend analysis report.
• Plan and test the AV features and the respective platform with hardware/software upgrades.
• Can go for upgrade of devices on requirement & provide plan to customer.
• Hands-on OEM AV Equipment s like Neat Bar, Logitech Rally bar etc.
• Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
• For operational segments take ownership of outcome by driving the organization to world class results, including passing all industry tests and internal and external audits
• ITIL Process follow and implementation for Video platform.
• Knowledge in AV Conferencing technologies and its products suites.
• Managing Lifecycle of A/V OEM Equipment.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.