Customer Care Officer

Job Purpose:

Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

R oles that require PVG Membership

Please note that with effect from 1 April 2023 , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership . This applies only to roles with a full time equivalent salary of £30,000 and above . (Teaching roles and jobs at Grade 11 and above (currently £31,505 per annum / £ 17.31 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members , and this cost will be deducted from an employee's first FULL month's salary payment.

job purpose/about the role

The purpose of this role is to ensure that all enquiries made to the 24
Hour - Emergency Response Team, are handled appropriately and
effectively, with first class customer care. The post holder will
demonstrate excellent communication skills, work to a high level of
accuracy and have a strong customer service ethos. There is a
requirement to work flexible hours in a shift pattern as the service
operates 24 hours, 7 days per week.

The post holder needs to hold as a minimum:

Not applicable

The postholder is able to demonstrate:

• Working under pressure in a busy environment whilst delivering a high standard of
customer service.
• Working in a relevant customer facing role.
• Consistently meeting service targets
• Using IT systems and standard ICT packages, such as the Microsoft Office suite of
software.
• Handling difficult / emergency situations.

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact .

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: . We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who: