**Experienced Full Stack Customer Service Representative – Remote Airline Operations**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! United Airlines is seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our airport operations team, you will play a critical role in ensuring our customers receive the highest level of service and support. **About United Airlines** At United Airlines, we're on a mission to become the best airline in the history of flight. Our shared vision – Connecting People, Uniting the World – is about more than just getting people from point A to point B. It's about creating a positive impact in the communities we serve, and fostering a culture of inclusivity and respect. As a global organization with a presence in over 70 countries, we're committed to elevating and empowering the people and places we touch. Our careers offer a competitive benefits package designed to keep you happy, healthy, and well-traveled. From exclusive perks and travel privileges to opportunities for growth and development, United is a truly unique workplace. **About the Role** As a Customer Service Representative, you will be the face of our airline, providing exceptional service to our customers in a fast-paced and dynamic environment. Whether our customers are traveling for business or pleasure, you will be the expert who creates meaningful connections and fosters a culture of appreciation, respect, and inclusivity. Your primary responsibilities will include: ### Key Responsibilities * Responding to incoming calls, welcoming, and advising customers, labeling, and handling baggage * Preparing tickets, determining fares, and routing to ensure travelers' needs are met * Collaborating with customers in a friendly and helpful manner to create significant experiences and build customer loyalty and commitment * Moving forward and anticipating customer needs while maintaining high standards of accountability when resolving customer issues * Working every day with a security mindset by ensuring we hold ourselves and each other to the highest expectations ### Essential Qualifications * Bachelor's degree * Excellent communication skills with proficiency in English and Portuguese * Ability to work with computers, mobile devices, and new technologies * Physical ability to stand and walk for entire shift, as well as lift and handle baggage * Ability to travel to different countries for training purposes * Ability to work any shift assigned within a 24-hour, multi-day per week schedule, which may include late evenings, early mornings, weekends, and holidays * Legally authorized to work in Brazil without sponsorship * Ability to meet the Organization's participation guidelines and uniform and appearance standards * Hold a valid visa and U.S. visa ### Preferred Qualifications * Past airline, travel, or hospitality work experience * Four-year degree ### Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information ### Career Growth Opportunities and Learning Benefits At United Airlines, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development programs, including: * On-the-job training and coaching * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading technology and tools * Collaborative and supportive work environment ### Work Environment and Company Culture As a remote Customer Service Representative, you'll have the flexibility to work from home or a designated remote work location. Our team is committed to creating a positive and inclusive work environment, where everyone feels valued, respected, and empowered to succeed. We're proud to offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for advancement and career growth * Collaborative and supportive work environment * Access to industry-leading technology and tools * Flexible work arrangements and remote work options * Recognition and rewards for outstanding performance ### Compensation, Perks, and Benefits As a Customer Service Representative, you'll receive a competitive salary and benefits package, including: * $25/hour salary * Comprehensive health and wellness benefits * Retirement savings plan * Paid time off and holidays * Access to exclusive travel perks and discounts * Opportunities for advancement and career growth If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding and challenging career with United Airlines. Apply for this job