Seasonal Customer Support Associate for a Revolutionary Sports Gaming Company - Delivering Exceptional User Experiences through Innovative Products and Services

Welcome to Underdog: The Pioneers in Sports Gaming

We are Underdog, the fastest-growing sports gaming company in the industry, dedicated to creating innovative games, products, and experiences for American sports fans. With a bold approach, custom-built technology, and an unwavering drive to win, we are revolutionizing the sports gaming landscape. Founded in 2020, our team has achieved unprecedented success, building four of the most widely played fantasy games and launching the Underdog Sportsbook, all powered by our in-house technology. This means we have complete control over our products, allowing us to move swiftly and create unique experiences that can't be found elsewhere.

Our Journey So Far and the Future Ahead

In just over two years, we have reached a remarkable $1.2 billion valuation, with the support of esteemed investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter. This is just the beginning of our journey, and we invite you to join us in shaping the future of sports gaming. At Underdog, we believe that sports are for everyone, and we are committed to making this vision a reality through our products and services.

About the Role: Seasonal Customer Support Associate

We are seeking a highly motivated and customer-focused Seasonal Customer Support Associate to join our team. As a key member of our customer support team, you will play a vital role in delivering exceptional user experiences, addressing customer inquiries, and ensuring seamless onboarding processes. This is a unique opportunity to work with a pioneering company in the sports gaming industry, where you will have the chance to make a lasting impact on our users and contribute to our continued growth and success.

Key Responsibilities:

• Approach user inquiries with a cool, open-minded approach, ensuring that their concerns are fully heard and addressed
• Gather information from users to efficiently reach solutions, collaborating with cross-functional teams from various departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with Tier 1 level customer inquiries, ranging from account creation to gameplay explanations
• Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
• Show up every day with a positive attitude, excited to help the team collectively reach its goals

Who You Are:

To succeed in this role, you should be:

• A flexible and adaptable individual with weekday and weekend availability due to varying shifts
• An optimistic and proactive problem-solver, dedicated to finding solutions and delivering exceptional customer support
• A versatile team player, adept at navigating diverse situations with ease and collaborating with cross-functional teams
• A clear and concise communicator, with an emphasis on writing skills and the ability to articulate complex information in a simple and concise manner
• A receptive individual who embraces new perspectives and approaches, with a strong desire to learn and grow
• An insatiably curious learner, driven to acquire new knowledge daily and stay up-to-date with industry trends and developments
• A customer service expert, delivering exceptional support by showcasing deep product expertise and a passion for sports gaming
• A proficient multitasker, committed to delivering high-quality work across various tasks and prioritizing multiple responsibilities

Even Better If You Have:

• Experience with Intercom (or other ticketing processor systems), with a strong understanding of customer support software and technologies
• Fantasy Sports and/or Sports Betting knowledge, with a passion for the sports gaming industry and its trends and developments
• 1-2 years of customer support or related experience, with a proven track record of delivering exceptional customer support and driving user satisfaction

What We Offer:

At Underdog, we are committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a Seasonal Customer Support Associate, you can expect:

• A competitive starting base salary range of $18-$20/hr, depending on your skills and experience
• Opportunities for career growth and advancement, with a focus on developing your skills and expertise
• A dynamic and collaborative work environment, with a team of passionate and dedicated professionals
• Access to cutting-edge technology and tools, with the opportunity to work with innovative products and services
• A comprehensive benefits package, with a focus on supporting your well-being and quality of life
• Flexible working arrangements, with the option to work remotely and balance your work and personal life

Targeted Start Dates:

We are looking for candidates to start on either July 14th or August 4th. If you are a motivated and customer-focused individual, with a passion for sports gaming and a desire to deliver exceptional user experiences, we encourage you to apply for this exciting opportunity.

Our Commitment to Diversity and Inclusion:

Underdog is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. We believe that sports are for everyone, and we are dedicated to making this vision a reality through our products, services, and hiring practices.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for sports gaming and a desire to deliver exceptional user experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Conclusion:

At Underdog, we are revolutionizing the sports gaming industry, and we invite you to join us on this exciting journey. As a Seasonal Customer Support Associate, you will play a vital role in delivering exceptional user experiences, driving user satisfaction, and contributing to our continued growth and success. With a competitive salary, opportunities for career growth, and a dynamic work environment, this is an opportunity you won't want to miss. Apply now to join our team and be a part of the future of sports gaming.