Customer Care Agent - Remote Opportunity with Midwest Shooting Center in Fort Wayne, IN - Join a Fast-Growing Firearms Industry Leader

Join the Midwest Shooting Center Team: Driving Excellence in Customer Care

Midwest Shooting Center (MSC) is revolutionizing the firearms industry with its premier indoor shooting range and retail brand, boasting 8 locations either open or under development. As a company driven by core values of teamwork, adaptability, and ownership, MSC fosters a unique culture that prioritizes transparency, employee-employer relationships, and a shared mission. We're seeking a talented Customer Care Agent to join our team and contribute to our aggressive growth plans.

About Us

Ranked #1005 on the prestigious Inc. 5000 list, MSC is a fast-growing company that celebrates innovation and entrepreneurial leadership. Our commitment to excellence has earned us a reputation as a leader in the firearms industry, and we're now looking for a skilled Customer Care Agent to help drive our success.

The Role: Customer Care Agent

As a Customer Care Agent at Midwest Shooting Center, you'll play a critical role in managing prospect interactions, conducting high-volume outbound calls, and booking appointments that align with our sales objectives. Your primary focus will be on delivering exceptional customer service, maintaining a results-driven approach, and ensuring a seamless process that supports business growth.

Key Responsibilities:

• Outbound Call Execution: Conduct high-volume outbound calls following the MSC sales process, engaging prospects with professionalism and enthusiasm while promoting membership and training appointments.
• CRM Management: Maintain and optimize our CRM to track, organize, and prioritize leads effectively, leveraging analytics to identify opportunities and improve outreach strategies.
• Appointment Booking: Book high-quality appointments to support critical business drivers, including membership and training appointments, and collaborate with the team to ensure alignment with sales objectives.
• Lead Nurturing: Manage and nurture leads to maximize conversion rates, implementing consistent follow-up practices to re-engage prospects and maintain a healthy sales pipeline.
• Collaboration and Communication: Work closely with the Sales & Marketing team to align strategies, share feedback, and improve processes, providing detailed notes to ensure seamless handoffs.
• Customer Engagement: Build trust and rapport with prospects, positioning MSC as a trusted and approachable resource for their needs.

Performance Outcomes:

• Minimum of 600 calls weekly.
• Minimum of 60 appointments weekly, with at least 50% being Skills Assessments to support our training department.
• Minimum of 40 hours weekly with availability as early as 9am and as late as 6pm Monday-Friday.

Competencies Required:

• Strong Communication Skills: Exceptional verbal and written communication skills, with the ability to build rapport quickly and tailor messaging to diverse audiences.
• Customer-Centric Approach: Focused understanding of customer needs, addressing concerns, and delivering outstanding service to create positive experiences.
• Independent Work Environment: Ability to work independently in a remote environment, prioritizing tasks effectively and maintaining productivity.
• CRM Expertise: Demonstrated expertise in managing and optimizing CRM platforms to organize leads, track interactions, and generate actionable insights.
• Problem-Solving and Adaptability: Adept at identifying challenges and implementing creative solutions to overcome obstacles and drive results.

What We Offer

As a Customer Care Agent at MSC, you'll enjoy a competitive salary of $36,000-$40,000, annual bonus opportunities, and a comprehensive benefits package, including:

• Free membership, range time, and semi-private training.
• Discounts on retail products and dealer discounts.
• Medical, Dental, Vision benefits.
• 401k Match and Group Life insurance.
• Weekly and Monthly Employee Incentive Programs.
• Employee Development Program.

Career Growth Opportunities

At MSC, we're committed to helping our employees grow and develop their skills. As a Customer Care Agent, you'll have opportunities to:

• Develop your communication and customer service skills.
• Gain experience in CRM management and sales outreach.
• Collaborate with cross-functional teams to drive business growth.
• Participate in employee development programs to enhance your skills and knowledge.

Why Join Midwest Shooting Center?

By joining our team, you'll become part of a fast-growing company that's shaping the future of the firearms industry. You'll enjoy a dynamic work environment, opportunities for career growth, and a comprehensive benefits package. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

Ready to Take the Next Step?

Don't miss out on this opportunity to join our team and contribute to our mission. Apply now and take the first step towards a rewarding career with Midwest Shooting Center!