Experienced Customer Service Representative - Life Sciences Industry - Remote

Join Sycamore Life Sciences as a Customer Service Representative and Be Part of a Fast-Growing Laboratory Product Distribution Company

Sycamore Life Sciences is a dynamic and rapidly expanding laboratory product distribution company based in Houston, Texas. With a strong online presence at www.sycamorelifesciences.com, we're committed to delivering top-notch products and services to our customers. As we continue to grow, we're seeking a highly skilled and motivated Customer Service Representative to join our team. If you're passionate about providing exceptional customer service, have a strong background in life sciences, and thrive in a fast-paced environment, we encourage you to apply.

About Our Company Culture

At Sycamore Life Sciences, we pride ourselves on our collaborative and innovative work environment. Our team is dedicated to supporting each other and working together to achieve our goals. We're committed to fostering a culture that values continuous learning, creativity, and customer satisfaction. As a remote team member, you'll have the flexibility to work from anywhere while still being an integral part of our close-knit team.

Key Responsibilities

As a Customer Service Representative at Sycamore Life Sciences, you'll play a critical role in ensuring our customers receive the best possible service. Your primary responsibilities will include:

• Meeting weekly, monthly, and quarterly lead generation, follow-up, and sales goals
• Responding to customer inquiries via phone, email, or online chat, and resolving their issues in a timely and professional manner
• Processing orders, handling complaints, and managing shipments, cancellations, and other customer queries
• Maintaining strict customer standards and confidentiality
• Working closely with customers to understand their needs, creating solutions, and ensuring a smooth sales process
• Collaborating with vendors to ensure ordered products are in stock, lead times are acceptable, and tracking information is provided promptly
• Keeping accurate records of customer interactions, contacts, and account updates in our Hubspot CRM system
• Conducting cost-benefit and needs analysis to meet customer requirements
• Working hand-in-hand with the sales team to create and review quotes, ensuring products meet customer needs and company margin expectations
• Preparing and submitting weekly sales reports to management

Requirements and Qualifications

To succeed in this role, you'll need:

• A bachelor's degree in Biology, Chemistry, or a related Life Sciences discipline
• Experience in Genomics Research, Cell Biology Research, Proteomics, or Analytical Chemistry (a significant advantage)
• At least 2 years of experience in eCommerce, call center, or technical support (preferred)
• 2 years of experience in a professional working environment
• Strong computer skills, including proficiency in Excel, Word, PowerPoint, and other Microsoft Office applications
• The ability to multitask, prioritize tasks, and manage your time effectively
• Excellent organizational skills and the ability to handle multiple projects and tasks simultaneously
• A strong work ethic and the ability to thrive in a fast-paced environment

Preferred Skills and Competencies

In addition to the essential qualifications, we're looking for candidates with:

• Excellent verbal and written communication skills
• A customer-centric approach and a passion for delivering exceptional service
• The ability to work independently and as part of a remote team
• Strong problem-solving skills and a proactive approach to resolving customer issues
• A willingness to learn and adapt to new processes and technologies

Career Growth Opportunities and Learning Benefits

At Sycamore Life Sciences, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills in customer service, sales, and account management
• Gain experience working with a CRM system and other sales tools
• Collaborate with cross-functional teams, including sales, marketing, and logistics
• Receive training and coaching to enhance your performance and career prospects

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Health, vision, and dental insurance
• Paid time off
• Opportunities for career growth and professional development

We're offering two positions: Customer Service Representative I ($12/hour) and Customer Service Representative II ($14/hour). The pay range for this role is $22-$24 per hour.

Work Environment and Company Culture Highlights

As a remote team member, you'll enjoy the flexibility to work from anywhere. However, we're based in Houston, Texas, and relocation to this area is required before starting work. Our company culture values:

• Collaboration and teamwork
• Innovation and continuous learning
• Customer satisfaction and loyalty
• Diversity and inclusivity

Why Join Sycamore Life Sciences?

If you're a motivated and customer-focused individual with a passion for life sciences, we encourage you to join our team. As a Customer Service Representative, you'll play a critical role in driving our growth and success. You'll have the opportunity to work with a dynamic team, develop your skills, and advance your career.

Don't miss this chance to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team at Sycamore Life Sciences!