Emergency Outbound Call Handler - Part Time - Remote - Immediate Hiring for a Rewarding Role in Customer Support and Community Care

Join the Appello Team as an Emergency Outbound Call Handler and Make a Difference in People's Lives

Are you a compassionate and empathetic individual with a passion for helping others? Do you have experience in customer-facing roles and are looking for a new challenge that allows you to work remotely? Look no further than Appello, a leading company in the care and support industry. We are seeking an Emergency Outbound Call Handler to join our team on a part-time basis, with immediate hiring and flexible working hours.

About Appello and Our Culture

Appello is a dynamic and growing company that specializes in providing care and support services to individuals in need. Our team is built on a foundation of empathy, compassion, and dedication, and we are committed to making a positive impact in the lives of our service users. We believe in fostering a culture of inclusivity, respect, and teamwork, and we are excited to welcome new members to our team.

As an Emergency Outbound Call Handler, you will be an integral part of our Alarm Response Centre, working closely with our team to provide vital support and reassurance to our service users. You will have the opportunity to make a real difference in people's lives, and we offer a competitive salary, flexible working hours, and a range of benefits and perks.

Key Responsibilities:

• Follow up on emergency calls to check in on service users and ensure the correct help is in place
• Provide reassurance and support to service users in their time of need
• Conduct welfare check-ins and ensure that equipment is working correctly via test calls
• Work collaboratively with the Alarm Response Centre team to provide exceptional support and care
• Utilize your excellent communication and interpersonal skills to build rapport with service users and colleagues

Essential Qualifications and Skills:

• A genuine desire to help the community and a passion for customer care
• Experience in a customer-facing role, preferably in a remote or telephone-based environment
• A good general standard of education and a 'can-do' attitude
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Reliable internet connection with a minimum upload speed of 5mbps and download speed of 15mbps

Preferred Qualifications and Skills:

• Previous experience in a care or support role
• Familiarity with customer relationship management (CRM) software
• Experience working in a remote or flexible working environment
• Knowledge of health and social care services and procedures

What We Offer:

• A competitive salary of £11.54 per hour, with options for 24 hours or 21.5 hours per week
• Flexible working hours, with two shift pattern options available
• Opportunity to work remotely and enjoy a better work-life balance
• 31 days of holiday per year, rising to 33 with length of service (pro-rata)
• Access to a range of employee benefits, including discounts on groceries, shopping, and holidays
• 24/7 employee assistance programme with an easily accessible app
• Family and friends' discounts on our services and products
• Pension scheme with up to 4% company match
• Cycle to work scheme and smart tech scheme
• Free on-site parking (where applicable)

Career Growth Opportunities and Learning Benefits:

At Appello, we are committed to the growth and development of our employees. As an Emergency Outbound Call Handler, you will have access to training and development opportunities, including:

• Comprehensive induction and training program
• Ongoing coaching and support from experienced team leaders and colleagues
• Opportunities for career progression and professional development
• Access to our employee assistance programme and mental health support resources

Work Environment and Company Culture:

At Appello, we pride ourselves on our positive and supportive work culture. As a remote worker, you will be part of a virtual team that is connected and collaborative. We offer:

• Flexible working hours and remote work arrangements
• Regular team meetings and virtual social events
• Access to our employee assistance programme and mental health support resources
• A culture of inclusivity, respect, and teamwork

Compensation, Perks, and Benefits:

We offer a range of benefits and perks to support our employees, including:

• Competitive salary and benefits package
• Discounts on groceries, shopping, and holidays
• Access to our employee assistance programme and mental health support resources
• Family and friends' discounts on our services and products
• Pension scheme with up to 4% company match

How to Apply:

If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. To apply, please:

• Upload your CV and answer a few questions about yourself
• Register with Test Gorilla and complete the assessments (link provided in the application process)

We look forward to reviewing your application and welcoming you to our team!