**Experienced Customer Service Representative - Remote Chat Agent at Costco's U.S. Member Services Center**

Join the Costco Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

Are you a motivated and customer-focused individual looking for a rewarding career opportunity? Do you have a passion for providing top-notch service and support to clients? Look no further than Costco's U.S. Member Services Center, where we're seeking experienced Customer Service Representatives to join our team as remote Chat Agents. As a leader in the retail industry, Costco is committed to delivering exceptional customer experiences, and we're looking for talented professionals like you to help us achieve this goal.

About Costco and Our Culture

Costco Wholesale is a global leader in the retail industry, known for our high-quality products, competitive prices, and exceptional customer service. With a strong commitment to our employees, customers, and communities, we're dedicated to creating a positive and inclusive work environment that fosters growth, learning, and success. Our culture is built on the principles of respect, integrity, and teamwork, and we're looking for individuals who share these values.

Job Summary

As a Customer Service Representative - Chat Agent at Costco's U.S. Member Services Center, you will play a critical role in delivering exceptional customer experiences to our members. Working from our office in Oklahoma, you will be responsible for responding to a high volume of incoming calls and chats from members, providing information about Costco.com, resolving online issues, and offering solutions to complex problems. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to a high volume of incoming calls and chats from Costco members, providing information about Costco.com, resolving online issues, and offering solutions to complex problems.
• Determine member needs and provide proper solutions, including answering general questions about Costco.com and items, and investigating complex issues related to online orders, tracking, and deliveries.
• Consider and offer compensations as needed, working as the contact between Costco.com clients, merchants, purchasing, and operations staff.
• Utilize various computer programs simultaneously on multiple screens while on the phone or responding to chats, demonstrating excellent problem-solving and critical thinking skills.
• Provide exceptional customer service, ensuring that all interactions are friendly, efficient, and professional.

Essential Qualifications

Education and Training

• Bachelor's degree required; high school diploma or GED preferred.
• Internet Business Customer Service Specialist Certificate after completion of a 14-day instructional class.

Experience and Skills

• Past customer care experience preferred.
• Excellent communication skills, including proficient business writing and typing (minimum 30 wpm).
• Strong problem-solving and critical thinking skills, with the ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including weekends and split days off.

Preferred Qualifications

Skills and Competencies

• Strong background in customer support, with excellent interpersonal skills and a passion for delivering exceptional service.
• Ability to adapt and function well under pressure in a fast-paced environment.
• Capacity to take ownership and solve problems, demonstrating excellent learning and thinking skills.
• Strong time management skills, with the ability to prioritize tasks and meet productivity goals.
• Bilingual capabilities an asset.

What We Offer

Compensation and Benefits

As a valued member of our team, you can expect competitive compensation and benefits, including:

• $25 per hour salary.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Inclusive and diverse work environment, with a commitment to equal opportunity and accessibility.

Career Growth and Learning Benefits

At Costco, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you can expect:

• Comprehensive training program, including a 14-day instructional class.
• Ongoing coaching and feedback from experienced team leaders.
• Opportunities for career advancement and professional growth.
• Access to online learning resources and training programs.

Work Environment and Culture

Our U.S. Member Services Center is committed to creating a positive and inclusive work environment that fosters growth, learning, and success. As a remote Chat Agent, you can expect:

• Flexible work arrangements, including remote work options.
• Collaborative and supportive team environment.
• Opportunities for socialization and connection with colleagues.
• Inclusive and diverse work environment, with a commitment to equal opportunity and accessibility.

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer: Costco Wholesale is an equal opportunity employer and considers qualified candidates equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.