**Experienced Remote Customer Support Agent – Global Customer Experience (CX) Solutions**

**Join the World's Leading Customer Experience (CX) Provider** Are you passionate about delivering exceptional customer experiences and eager to grow your career in a dynamic and supportive environment? Do you thrive in a fast-paced, remote work setting where you can make a real difference in people's lives? If so, we invite you to explore this exciting opportunity as an Experienced Remote Customer Support Agent with Sitel Group, a global leader in customer experience (CX) products and solutions. **About Sitel Group** As one of the largest global providers of CX products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With over 60,000 global employees working from home or from one of our 500+ locations, we securely connect beloved brands with their customers over 8 million times a day in 50 languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience. **Why Join Our Team?** At Sitel Group, we're committed to creating a work environment that's both challenging and rewarding. As a Remote Customer Support Agent, you'll enjoy: * **Hands-on, 100% paid training** to ensure your success in the role * **Competitive compensation** with a salary range of $12.00 - $15.00 per hour * **Benefits package** including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off * **Tuition assistance** to support your ongoing education and career growth * **Work from home benefits** including saving time, money, and the environment * **Opportunities for career advancement** in a dynamic and supportive environment **Key Responsibilities** As a Remote Customer Support Agent, you'll be responsible for: * Handling inbound service calls with a high level of professionalism and empathy * Understanding and striving to meet or exceed metrics while providing excellent customer service * Driving customer satisfaction through voice, chat, and/or email communications * Multitasking and navigating through multiple systems to resolve customer issues efficiently **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma (or GED equivalent) * The ability to pass a criminal background check and drug screening * A strong desire to advance your career with a reliable company * Excellent communication and interpersonal skills * Ability to work well with a team or independently **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous customer service experience in a call center or similar environment * Experience with CRM software and other customer service tools * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to multitask and navigate through multiple systems * Strong customer service skills with a focus on empathy and professionalism * Ability to work in a fast-paced, dynamic environment **Career Growth Opportunities and Learning Benefits** At Sitel Group, we're committed to helping you grow and develop your skills and career. As a Remote Customer Support Agent, you'll have access to: * **Ongoing training and development** to support your ongoing education and career growth * **Opportunities for career advancement** in a dynamic and supportive environment * **Tuition assistance** to support your ongoing education and career growth **Work Environment and Company Culture** At Sitel Group, we're dedicated to creating a work environment that's both challenging and rewarding. As a Remote Customer Support Agent, you'll enjoy: * **Flexible work arrangements** with the ability to work from home * **Collaborative and supportive team environment** * **Opportunities for socialization and team-building** through virtual events and activities * **Recognition and rewards** for outstanding performance and contributions **Compensation, Perks, and Benefits** As a Remote Customer Support Agent, you'll enjoy: * **Competitive compensation** with a salary range of $12.00 - $15.00 per hour * **Benefits package** including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off * **Tuition assistance** to support your ongoing education and career growth * **Work from home benefits** including saving time, money, and the environment **How to Apply** If you're passionate about delivering exceptional customer experiences and eager to grow your career in a dynamic and supportive environment, we invite you to apply for this exciting opportunity as an Experienced Remote Customer Support Agent with Sitel Group. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Note:** Sitel Group does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC. Apply for this job