Experienced IT Help Desk Technician – Remote Technical Support Specialist for Dental Industry

Introduction to eAssist

eAssist is the nation's leading platform for remote dental billing and patient billing services for dental offices. We were co-founded by a dentist who understands what other dentists need, and our unique proprietary technology platform connects dental practices to vetted dental billing professionals. This allows practice owners to fully outsource their billing department, making us an indispensable partner in the dental industry. With over 2000 dental practices served, we continue to grow and expand our services, and we're now seeking a talented IT Help Desk Technician to join our remote team.

Job Overview

We're looking for a passionate and results-oriented IT Help Desk Technician to provide exceptional technical support to our dental offices, remote workers, and internal employees. As a key member of our team, you'll ensure that our technology runs smoothly, and our customers receive world-class support. This is a 100% remote position, offering the flexibility to work from the comfort of your own home office. If you're a self-motivated individual with a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve a wide range of computer software and hardware issues for dental offices, remote workers, and internal employees.
• Exceptional Customer Service: Deliver world-class support via phone, chat, email, and video conference, ensuring clear and timely resolution of customer inquiries.
• Problem-Solving & Analysis: Analyze customer issues, research solutions using internal resources and online tools, and identify opportunities for hardware/software improvement.
• Communication & Collaboration: Collaborate effectively in our virtual team environment, keeping everyone informed through regular communication via chat and phone.
• Continuous Learning: Stay up-to-date on the latest dental technology trends and best practices, ensuring that our customers receive the most effective support possible.
• Other duties as assigned: Be flexible and adapt to changing priorities, taking on additional responsibilities as needed to support the growth and success of our team.

Minimum Requirements

To be successful in this role, you'll need:

• 1-2 years of experience: A minimum of 1-2 years of experience in help desk or customer service, with a strong understanding of computers, software, hardware, VPN, and RDP.
• Dental Knowledge a Plus: Experience working within a dental office environment is a bonus, but not required.
• Excellent communication skills: Excellent written and verbal communication skills to clearly explain technical concepts to both technical and non-technical audiences.
• Troubleshooting and critical thinking: A natural knack for troubleshooting, critical thinking, and finding creative solutions to technical challenges.
• Collaboration and prioritization: Ability to thrive in a collaborative virtual environment, maintain positive relationships with colleagues, and prioritize tasks to manage multiple projects simultaneously.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Technical certifications: CompTIA A+ or other technical certifications that demonstrate your expertise in IT support.
• Dental industry experience: Experience working in the dental industry, either in a clinical or administrative role.
• Programming skills: Familiarity with programming languages, such as Python or JavaScript, to support our software development team.
• Cloud computing: Experience with cloud computing platforms, such as AWS or Azure, to support our infrastructure team.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Technical expertise: Strong technical knowledge of computer hardware, software, and networking principles.
• Communication and interpersonal skills: Excellent communication and interpersonal skills to work effectively with customers, colleagues, and management.
• Problem-solving and analytical skills: Strong problem-solving and analytical skills to diagnose and resolve technical issues.
• Time management and organization: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Adaptability and flexibility: Ability to adapt to changing priorities, technologies, and processes, with a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits

At eAssist, we're committed to the growth and development of our employees. As an IT Help Desk Technician, you'll have access to:

• Ongoing training and development: Regular training sessions, webinars, and workshops to enhance your technical skills and knowledge.
• Career advancement opportunities: Opportunities to advance your career within the company, either within the IT department or in other areas of the business.
• Mentorship and coaching: Mentorship and coaching from experienced professionals to help you achieve your career goals.
• Cross-functional collaboration: Opportunities to work with other departments, such as software development, marketing, and sales, to gain a broader understanding of the business.

Work Environment and Company Culture

At eAssist, we pride ourselves on our positive and supportive company culture. As a remote employee, you'll be part of a virtual team that values:

• Collaboration and teamwork: We believe in working together to achieve common goals and support each other's success.
• Open communication: We encourage open and honest communication, providing regular feedback and recognition to our employees.
• Work-life balance: We understand the importance of work-life balance and offer flexible scheduling to support your personal and professional needs.
• Recognition and rewards: We recognize and reward our employees' achievements and contributions to the company's success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary range: $18-23 per hour, depending on experience.
• Benefits package: A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Performance bonuses: Opportunities to earn performance bonuses, based on individual and team performance.
• Professional development opportunities: Ongoing training and development opportunities to enhance your skills and knowledge.

Conclusion

If you're a motivated and talented IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Help Desk Technician at eAssist, you'll be part of a dynamic and growing company that values its employees and offers a positive and supportive work environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.

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