Experienced Manager - Risk Management: Spearheading Business Continuity and Resilience in a Dynamic Global Environment
About American Express
At American Express, we're not just a company - we're a community of individuals who share a passion for delivering exceptional customer experiences and driving business growth. With a rich history spanning over 170 years, we've built a reputation for innovation, integrity, and a commitment to excellence. Our diverse and inclusive culture is built on the values of teamwork, respect, and a passion for learning and growth. As a member of our team, you'll have the opportunity to make a meaningful impact, develop your skills, and be part of a global organization that's shaping the future of commerce.Join Our Team
We're seeking an experienced Manager - Risk Management to join our Business Continuity Management (BCM) team. As a key member of our Global Services Group, you'll play a critical role in developing and implementing our global BCM program, ensuring the resilience and continuity of our operations, and safeguarding our employees, customers, and products and services.About the Role
As a Manager - Risk Management, you'll be responsible for supporting the development, coordination, and implementation of American Express's global BCM program. This will include:- Developing and maintaining a consistent framework for BCM across the enterprise, ensuring that a robust and effective BCM program is in place to safeguard employees, customers, and products and services.
- Coordinating with business continuity partners across the company to ensure alignment and effective implementation of BCM activities.
- Driving the BCM program forward through planning and executing actionable recommendations, ensuring that the program is aligned with business objectives and risk management strategies.
- Overseeing current risk assessment tools and techniques, establishing and maintaining guidelines and policies to support the deployment of BCM activities.
- Enhancing current governance processes by driving improvement through identification of efficiencies and risk management strengthening opportunities.
- Providing project management leadership and support on program enhancements efforts, ensuring that projects are delivered on time, within budget, and to the required quality standards.
- Supporting engagement with interdependent teams, including Third Party Lifecycle Management, Information Security, and GCO, in defining and aligning on program linkages.
- Providing direction and business continuity subject matter expertise to business unit partners, as assigned, to drive engagement and accountability to ensure successful execution of first-line responsibilities within the BCM program framework.
Key Qualifications
To be successful in this role, you'll need:- Three to five plus years of prior experience in enterprise program management, operational risk management, business continuity, or audit within the Banking or financial services industries.
- Strong project management skills and expertise in process redesign, with a proven track record of delivering projects on time, within budget, and to the required quality standards.
- Solid conceptual thinking and risk mindset, with the ability to understand process and/or operations management, and identify opportunities for improvement.
- Problem-solving and agile decision-making skills, with the ability to analyze complex data and develop actionable recommendations.
- Strong written communication and presentation skills, with the ability to clearly and effectively communicate with multiple levels and audiences.
- Experience with troubleshooting issues and developing remediation plans, with clear stakeholder notifications.
- Ability to build relationships and effectively mobilize cross-functional teams, with a proven track record of collaboration and influence.
- Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
- Bachelor's degree in a relevant field, such as business administration, risk management, or a related field.
Preferred Qualifications
While not required, the following qualifications would be beneficial:- MBA or advanced degree in a relevant field, such as business administration, risk management, or a related field.
- SharePoint Certified, with experience in implementing and managing SharePoint solutions.
What We Offer
As a Manager - Risk Management at American Express, you'll enjoy a competitive salary, bonus, and benefits package, including:- Competitive base salary, ranging from $80,000 to $155,000 annually, depending on experience and qualifications.
- Bonus incentives, based on individual and team performance.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers, staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities, to support your growth and professional development.
Why Join American Express?
At American Express, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' well-being. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the resources, support, and opportunities they need to thrive. As a member of our team, you'll have the opportunity to:- Make a meaningful impact, through your work and contributions to our business.
- Develop your skills and expertise, through training and development opportunities.
- Be part of a global organization that's shaping the future of commerce.
- Enjoy a competitive salary, bonus, and benefits package.
- Work in a dynamic and fast-paced environment, with opportunities for growth and advancement.