**Experienced Member Support Representative – Remote Customer Service & Claims Resolution Specialist**

We are currently seeking a highly skilled and motivated Member Support Representative – Remote Customer Service & Claims Resolution Specialist to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving complex claims, and ensuring a seamless experience for our valued clients. This is an exciting opportunity to join a leading financial services company and contribute to the growth and success of our organization. **About Our Company** Our company is a leading provider of financial services, dedicated to delivering innovative solutions that meet the evolving needs of our clients. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients and provide them with the support and guidance they need to achieve their financial goals. Our company culture is built on a foundation of integrity, teamwork, and a passion for excellence, and we are seeking like-minded individuals to join our team. **Company Benefits** As a Member Support Representative – Remote Customer Service & Claims Resolution Specialist, you will enjoy a range of benefits that support your personal and professional growth. These include: * **Long-term opportunity**: With a chance of being hired as a permanent employee, you will have the opportunity to build a long-term career with our company. * **100% Remote**: Work from the comfort of your own home, with the flexibility to manage your work-life balance. * **Incredible company culture**: Join a dynamic team that values teamwork, innovation, and customer satisfaction. * **Paid training**: Develop your skills and knowledge through our comprehensive paid training program. * **Non-sales**: Focus on providing exceptional customer service, without the pressure of sales targets. **Member Support Representative Requirements** To succeed in this role, you will need to possess a strong combination of skills, experience, and personal qualities. These include: * **Minimum 3 years of experience in customer service**: Proven experience in a customer-facing role, with a strong track record of providing exceptional service. * **Motivated to learn and receptive to feedback**: A willingness to learn and grow, with a positive attitude towards feedback and coaching. * **Passionate about customers/clients**: A genuine passion for delivering exceptional customer service, with a focus on building strong relationships. * **Fast-paced environment**: Ability to work in a fast-paced environment, with strong multitasking and organization skills. * **Attention to detail**: Strong attention to detail, with a focus on accuracy and precision. * **Problem-solving and decision-making skills**: Ability to analyze complex problems and make informed decisions. * **Team player**: A strong team player, with a focus on collaboration and communication. * **Integrity, team spirit, and enthusiasm**: A commitment to integrity, teamwork, and enthusiasm, with a focus on building trust and credibility. * **Strong interpersonal and communication skills**: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. **Member Support Representative Job Description** As a Member Support Representative – Remote Customer Service & Claims Resolution Specialist, you will be responsible for: * **Receiving 40-50 inbound calls per day**: Respond to customer inquiries, resolve complex claims, and provide exceptional customer service. * **Explaining disability benefit coverage**: Provide clear and concise information about disability benefit coverage, benefit extensions, and open enrollment questions. * **Answering income tax questions**: Provide accurate and timely information about income tax questions, with a focus on resolving complex issues. * **Documenting and researching claims**: Document and research claims from beginning to end, with a focus on accuracy and precision. * **Empathetically assist the member**: Provide empathetic support to clients, with a focus on building trust and credibility. * **Offer excellent customer service**: Provide complete and accurate information to clients, with a focus on delivering exceptional customer service in a high-pressure environment. **Skills and Competencies Required for Success** To succeed in this role, you will need to possess a strong combination of skills and competencies, including: * **Customer service skills**: Excellent customer service skills, with a focus on building strong relationships and delivering exceptional service. * **Communication skills**: Strong communication skills, with the ability to build trust and credibility with clients and colleagues. * **Problem-solving skills**: Ability to analyze complex problems and make informed decisions. * **Multitasking skills**: Ability to work in a fast-paced environment, with strong multitasking and organization skills. * **Attention to detail**: Strong attention to detail, with a focus on accuracy and precision. * **Teamwork skills**: A strong team player, with a focus on collaboration and communication. **Career Growth Opportunities and Learning Benefits** As a Member Support Representative – Remote Customer Service & Claims Resolution Specialist, you will have access to a range of career growth opportunities and learning benefits, including: * **Comprehensive training program**: Develop your skills and knowledge through our comprehensive paid training program. * **Mentorship and coaching**: Receive guidance and support from experienced colleagues and mentors. * **Opportunities for advancement**: Opportunities to advance your career, with a focus on developing your skills and expertise. * **Continuous learning**: Access to ongoing training and development opportunities, with a focus on staying up-to-date with industry trends and best practices. **Work Environment and Company Culture** Our company culture is built on a foundation of integrity, teamwork, and a passion for excellence. We are a dynamic and innovative organization, with a focus on delivering exceptional customer service and building strong relationships with our clients. Our work environment is fast-paced and challenging, with a focus on collaboration and communication. **Compensation, Perks, and Benefits** As a Member Support Representative – Remote Customer Service & Claims Resolution Specialist, you will enjoy a competitive compensation package, with a focus on delivering exceptional value to our clients. This includes: * **Competitive salary**: A competitive salary, with a focus on delivering exceptional value to our clients. * **Benefits package**: A comprehensive benefits package, with a focus on supporting your personal and professional growth. * **Perks and rewards**: A range of perks and rewards, with a focus on recognizing and rewarding your hard work and dedication. **Conclusion** If you are a motivated and experienced customer service professional, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity. As a Member Support Representative – Remote Customer Service & Claims Resolution Specialist, you will have the opportunity to join a dynamic team, develop your skills and knowledge, and contribute to the growth and success of our organization. Don't miss out on this exciting opportunity – apply today! Apply for this job