Experienced Monitoring Tools Engineer – Microsoft System Center Operations Manager (SCOM) and Cloud Environment Expert

About Workwarp

Workwarp is a leading innovator in the field of monitoring and observability, dedicated to helping organizations unlock the full potential of their IT infrastructure. Our team of experts is passionate about delivering cutting-edge solutions that empower businesses to stay ahead of the curve. As a Monitoring Tools Engineer at Workwarp, you will be part of a dynamic and collaborative environment that fosters growth, innovation, and excellence.

Job Summary

We are seeking an experienced Monitoring Tools Engineer to join our team, specializing in Microsoft System Center Operations Manager (SCOM) and cloud environment expertise. As a key member of our monitoring and observability team, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, performance, and security of our clients' IT infrastructure. If you have a passion for monitoring and observability, a strong background in SCOM, and a desire to work in a fast-paced and innovative environment, we encourage you to apply.

Key Responsibilities

• Design, implement, and maintain monitoring solutions using Microsoft System Center Operations Manager (SCOM) and other monitoring tools.
• Develop and customize management packs, integrations, and automation scripts to meet the needs of our clients.
• Collaborate with cross-functional teams to identify and resolve monitoring-related issues, ensuring minimal downtime and optimal performance.
• Stay up-to-date with the latest developments in monitoring and observability, including cloud and hybrid environments, and apply this knowledge to improve our solutions.
• Develop and maintain technical documentation, including knowledge base articles, build, and runbooks, to ensure seamless knowledge transfer and onboarding.
• Provide exceptional customer service, delivering high-quality support to internal and external customers, and ensuring their monitoring needs are met.
• Participate in continuous improvement initiatives, identifying opportunities to enhance our monitoring solutions and processes.

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Minimum 4 years of experience in a monitoring and observability role, with a focus on Microsoft SCOM (or equivalent experience with similar tools).
• Strong knowledge of Microsoft System Center Operations Manager (SCOM) and its components, including customization of management packs, integrations, and automation.
• Experience with PowerShell development and scripting, including automation tools such as Jenkins.
• Familiarity with cloud and hybrid environments, including Azure and AWS, and experience with related DevOps tools and methodologies.
• Strong understanding of network protocols and architecture, including TCP/IP Networking, DNS, Firewalls, etc.
• Experience with database management systems, such as SQL Server, to support SCOM dependencies.
• Relevant industry certifications, such as MCSA or MCSE, are desirable.

Preferred Qualifications

We are looking for candidates with the following preferred qualifications:

• 6+ years of experience in a senior monitoring and observability role, with a focus on Microsoft SCOM.
• Experience with Bash scripting, Python development, HTTP-based APIs, Git source control, CI/CD, Vault or Secrets Management, PKI and TLS certificates, Ansible, and SCOM component dependencies.
• Familiarity with containerization concepts (e.g., Docker) and container orchestration concepts (e.g., Kubernetes).
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Experience with task planning and execution, including project management methodologies such as Agile and Waterfall.
• Ability to create and maintain technical documentation, including knowledge base articles, build, and runbooks.
• Good understanding of IT security and compliance frameworks.
• Ability to work in a fast-paced environment, with a focus on continuous improvement and innovation.
• Strong customer service skills, with a focus on delivering high-quality support to internal and external customers.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong technical skills in Microsoft System Center Operations Manager (SCOM), PowerShell, and related DevOps tools and methodologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
• Ability to work in a fast-paced environment, with a focus on continuous improvement and innovation.
• Strong customer service skills, with a focus on delivering high-quality support to internal and external customers.
• Ability to create and maintain technical documentation, including knowledge base articles, build, and runbooks.
• Good understanding of IT security and compliance frameworks.

Career Growth Opportunities and Learning Benefits

At Workwarp, we believe in investing in our employees' growth and development. As a Monitoring Tools Engineer, you will have access to:

• Regular training and development opportunities to enhance your skills and knowledge.
• Collaboration with cross-functional teams to identify and resolve monitoring-related issues.
• Opportunities to work on high-profile projects and contribute to the development of our monitoring solutions.
• A dynamic and supportive work environment that fosters growth, innovation, and excellence.
• A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Work Environment and Company Culture

At Workwarp, we value a collaborative and inclusive work environment that encourages creativity, innovation, and growth. Our company culture is built on:

• Open communication and transparency.
• Collaboration and teamwork.
• Continuous learning and development.
• Customer-centric approach.
• Flexibility and work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate: $42.08 - $47.50 per hour.
• 40 hours per week, with a standard 8-hour shift, Monday to Friday.
• Remote work options, with the ability to work from home or a preferred location.
• Health insurance, retirement plan, and paid time off.
• Professional development opportunities and training.
• Access to the latest technology and tools.

Conclusion

If you are a motivated and experienced Monitoring Tools Engineer with a passion for Microsoft System Center Operations Manager (SCOM) and cloud environment expertise, we encourage you to apply. At Workwarp, we offer a dynamic and supportive work environment that fosters growth, innovation, and excellence. Join our team and contribute to the development of our monitoring solutions, while enjoying a competitive salary and benefits package, and opportunities for career growth and learning.

Apply Now

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career opportunity with Workwarp.