Experienced Overnight Employee Assistance Program Consultant – Clinical Telephonic Assessments and Consultations for Enhanced Employee Wellbeing

Introduction to Acentra Health

Acentra Health is a pioneering force in the healthcare industry, driven by a mission to empower better health outcomes through innovative technology, expert services, and clinical expertise. Our company's rallying cry, "Lead the Way," embodies an open invitation to our team members to embrace our mission, engage in problem-solving, and take ownership of their work every day. As a vital partner for health solutions in the public sector, we offer unparalleled opportunities for career growth and the chance to make a meaningful impact on people's lives across the country.

Job Overview

We are seeking a highly skilled and compassionate Overnight Employee Assistance Program (EAP) Consultant to join our growing team. As an EAP Consultant, you will play a critical role in delivering comprehensive referrals, conducting clinical telephonic assessments, and providing expert consultations to managers, employees, and their family members covered by our Employee Assistance Program. Your expertise will be invaluable in helping our clients navigate a wide range of workplace issues, from mental health and substance abuse to legislative and customer-specific challenges.

Key Responsibilities

• Conduct routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.
• Provide management consultation services to various levels of management and human resources within our broad customer base, demonstrating proficiency in assessing workplace issues and devising suitable action plans.
• Stay updated on issues affecting customers from both legislative and customer-specific standpoints, displaying a comprehensive understanding of our organization's customer base.
• Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals.

Schedule and Work Environment

This overnight position requires working from 7:00 PM to 7:00 AM EST on a rotating schedule, totaling 80 hours over a two-week pay period. Our hybrid work model offers the flexibility to balance your time between our remote office and home, providing an ideal environment for self-motivated and disciplined professionals. As an EAP Consultant, you will be an integral part of a team that values collaboration, creativity, and a passion for delivering exceptional customer service.

Requirements and Qualifications

To be successful in this role, you will need:

• A Master's degree in social work, counseling, psychology, or a related field.
• An independent license and CEAP certification (preferred).
• A minimum of 3-5 years of experience in the mental health field, with a focus on assessing mental illness and substance abuse.
• Knowledge of confidentiality laws and their exceptions, as well as the concept of the dual client.
• Clinical skills to perform risk assessments and develop action plans that meet clients' needs.
• Understanding of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• EAP experience (2 years preferred).
• Call center experience.
• Understanding of the Critical Incident Stress Debriefing (CISD) process and the ability to develop action plans to address immediate customer needs.
• Ability to multi-task in a fast-paced environment and remain calm in crisis situations.
• Strong customer service skills, excellent written and verbal communication skills, and the ability to problem-solve, exercise judgment, and make critical decisions.

Career Growth and Development

At Acentra Health, we are committed to helping our team members grow and develop in their careers. As an EAP Consultant, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and professional development opportunities to enhance your skills and knowledge.
• Regular performance feedback and coaching to support your career growth and advancement.
• Opportunities to participate in cross-functional projects and collaborate with other teams to drive business results.

Benefits and Compensation

We offer a competitive compensation package, with a salary range of $53,856 - $74,800, depending on experience and qualifications. Our benefits package includes:

• Comprehensive health plans.
• Paid time off and retirement savings.
• Corporate wellness programs and educational assistance.
• Corporate discounts and more.

Why Join Acentra Health?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. By joining our team, you will:

• Have meaningful work that genuinely improves people's lives across the country.
• Be part of a company that cares about its employees and provides the tools and encouragement needed to achieve the finest work of your career.
• Enjoy a dynamic and supportive work environment that values collaboration, creativity, and innovation.

Conclusion

If you are a motivated and compassionate professional with a passion for delivering exceptional customer service and improving the lives of others, we encourage you to apply for this exciting opportunity. As an Overnight EAP Consultant, you will play a critical role in our team and contribute to the success of our organization. Don't miss this chance to join a dynamic and growing company that values its employees and offers unparalleled opportunities for career growth and development. Apply today and take the first step towards a rewarding and challenging career with Acentra Health!

Visit us at Acentra.com/careers/ to learn more about our company and explore other career opportunities. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.