Part-Time Customer Service Representative – University Health Services Pharmacy Support Team Member

Welcome to Penn State University Health Services

We are excited to announce an exceptional opportunity for a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative at the University Health Services Pharmacy. As a key member of our support team, you will play a vital role in delivering exceptional patient care and ensuring seamless operations within our fast-paced pharmacy environment. If you are passionate about providing top-notch customer service, thrive in a dynamic setting, and are eager to gain experience in the healthcare field, we encourage you to apply for this fantastic opportunity.

About the Role

As a Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service to patients, handling prescription sales and processing, managing cash and credit transactions, and maintaining accurate records. You will work up to 20 hours per week, including occasional Saturdays, and be an integral part of our pharmacy team. Your primary responsibilities will include:

• Intake and sale of prescriptions, processing charges for prescriptions and over-the-counter (OTC) merchandise
• Collecting payments in the form of cash, check, and credit card, and providing receipts
• Checking the status of student accounts and collecting personal information
• Counting and recording all cash and charge records and files
• Answering calls, greeting patients, and providing accurate information and exceptional customer service
• Following all state and federal laws pertaining to the practice of pharmacy, including HIPAA, and adhering to established operating procedures

Requirements and Qualifications

To be successful in this role, you will need to possess a strong foundation in customer service, excellent communication skills, and the ability to work effectively in a team environment. The ideal candidate will have:

• A high school diploma or higher, plus one year of related experience, or an equivalent combination of education and experience
• Pharmacy experience is a plus, but not required
• Exceptional customer service skills, with the ability to provide empathetic and personalized support to patients
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Ability to work up to 20 hours per week, including occasional Saturdays
• Strong communication and interpersonal skills, with the ability to work effectively with patients, staff, and faculty

What We Offer

As a Part-Time Customer Service Representative at Penn State University Health Services, you will be part of a dynamic and supportive team that is committed to delivering exceptional patient care. You will have the opportunity to:

• Gain valuable experience in the healthcare field, with opportunities for professional growth and development
• Work in a state-of-the-art pharmacy environment, with access to cutting-edge technology and resources
• Develop strong relationships with patients, staff, and faculty, and be part of a close-knit community
• Enjoy a competitive salary and benefits package, with opportunities for advancement and professional growth

Career Growth and Learning Benefits

At Penn State University Health Services, we are committed to supporting the growth and development of our staff. As a Part-Time Customer Service Representative, you will have access to:

• Comprehensive training and onboarding program, to ensure your success in the role
• Ongoing professional development opportunities, including workshops, conferences, and online courses
• Mentorship and coaching from experienced staff members, to help you achieve your career goals
• Opportunities for advancement and promotion, within the pharmacy or other areas of the university

Work Environment and Company Culture

Penn State University Health Services is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and patient-centered care. Our values include:

• Integrity: We act with honesty, transparency, and ethics in all our interactions
• Respect: We value diversity, inclusivity, and respect for all individuals, regardless of background or perspective
• Responsibility: We take ownership of our actions, and are accountable for our decisions and outcomes
• Discovery: We foster a culture of innovation, creativity, and continuous learning
• Excellence: We strive for excellence in all our endeavors, and are committed to delivering exceptional patient care
• Community: We are part of a larger community, and are committed to serving and supporting our patients, staff, and faculty

Compensation, Perks, and Benefits

As a Part-Time Customer Service Representative at Penn State University Health Services, you will enjoy a competitive salary and benefits package, including:

• Competitive hourly rate, with opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off
• Opportunities for professional growth and development, including training, education, and mentorship
• A dynamic and supportive work environment, with a strong focus on teamwork and collaboration

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Service Representative at Penn State University Health Services, you will be part of a dynamic and supportive team, with opportunities for professional growth and development. Don't miss out on this chance to join our team and make a positive impact on the lives of our patients. Apply today and let's build the future together!