Experienced Part Time Systems Engineer Lead – Information Technology and Network Management at Starbucks Washington

Introduction to Starbucks and Our Mission

At Starbucks, we are passionate about creating a warm and welcoming experience for our customers, and we believe that our employees are the key to making that happen. As a global leader in the coffee industry, we are committed to delivering exceptional customer service, promoting sustainability, and fostering a culture of diversity and inclusion. Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. If you are a motivated and talented individual who shares our values and is passionate about technology, we invite you to join our team as a Part Time Systems Engineer Lead in Washington.

Job Overview

In this exciting role, you will be responsible for ensuring the stability and security of our information technology systems and networks across the enterprise. As a Systems Engineer Lead, you will play a critical leadership role in managing and supervising other engineers on the team, providing technical guidance and expertise, and driving the implementation of new technologies and solutions. You will work closely with cross-functional teams to identify and resolve complex technical issues, develop and implement system lifecycle management plans, and collaborate with vendors to resolve domain-related incidents.

Key Responsibilities

• Provide technical leadership and expertise to the systems engineering team, including guidance on strategy, design, and support
• Collaborate with other technical services teams to manage, maintain, and resolve complex IT services
• Develop and implement system lifecycle management plans, including bug fixes, critical updates, and new solution releases
• Lead root cause analysis investigations for critical or recurring incidents and provide escalation support for incident resolution
• Create and maintain a system of documentation, including knowledge base articles, design support, and technical documentation
• Participate in project realization, including requirements guidance, design, development, deployment, and compliance and safety assessments
• Monitor industry technology trends and influence vendor product plans based on Starbucks technology requirements
• Evangelize and gain support for new technologies and solutions within the organization

Essential Qualifications

To be successful in this role, you will need to have a strong technical background, excellent leadership and communication skills, and the ability to work independently and collaboratively as part of a team. Specifically, you will need to have:

• A Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 5 years of experience in systems engineering, with a focus on information technology and network management
• Strong technical skills, including experience with business systems, hardware, software, and operating systems
• Excellent leadership and communication skills, with the ability to effectively communicate with executives, architectural teams, and other stakeholders
• Experience with system lifecycle management, including bug fixes, critical updates, and new solution releases
• Strong problem-solving skills, with the ability to lead root cause analysis investigations and provide escalation support for incident resolution

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who have:

• Experience with cloud-based technologies, including Amazon Web Services (AWS) or Microsoft Azure
• Knowledge of cybersecurity principles and practices, including security, backup, and redundancy strategies
• Experience with IT service management, including incident management, problem management, and change management
• Strong project management skills, with the ability to prioritize work based on planned results and align with AOP and PMO initiatives
• Experience with vendor management, including negotiating at a senior level with vendors and third-party systems

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Technical skills, including experience with business systems, hardware, software, and operating systems
• Leadership skills, including the ability to effectively communicate with executives, architectural teams, and other stakeholders
• Problem-solving skills, including the ability to lead root cause analysis investigations and provide escalation support for incident resolution
• Collaboration skills, including the ability to work effectively with cross-functional teams
• Communication skills, including the ability to effectively communicate technical information to non-technical stakeholders

Career Growth Opportunities and Learning Benefits

At Starbucks, we are committed to providing our employees with opportunities for growth and development. As a Systems Engineer Lead, you will have the opportunity to work on complex technical projects, collaborate with cross-functional teams, and develop your leadership and communication skills. You will also have access to a range of training and development programs, including technical training, leadership development, and mentorship opportunities.

Work Environment and Company Culture

At Starbucks, we are passionate about creating a warm and welcoming work environment that reflects our values and mission. Our offices are designed to be collaborative and comfortable, with a range of amenities and benefits, including free coffee, flexible work arrangements, and a comprehensive benefits package. We are committed to fostering a culture of diversity and inclusion, and we welcome applications from candidates from all backgrounds and perspectives.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A hourly salary of $20-$30 per hour
• Flexible work arrangements, including part-time and remote work options
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement savings plan with company match
• A range of perks and discounts, including free coffee and discounts on Starbucks products

Conclusion

If you are a motivated and talented individual who is passionate about technology and leadership, we invite you to apply for this exciting opportunity. As a Systems Engineer Lead at Starbucks, you will have the opportunity to work on complex technical projects, collaborate with cross-functional teams, and develop your leadership and communication skills. You will also have access to a range of training and development programs, a comprehensive benefits package, and a warm and welcoming work environment. Don't hesitate – apply today!

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career at Starbucks.