Experienced Customer Service Representative - Work from Home Opportunity with Public Service Company of Oklahoma / American Electric Power (AEP)

Join a Fortune 200 Company and Launch Your Customer Service Career

InnoSource is partnering with Public Service Company of Oklahoma / American Electric Power (AEP), a renowned Fortune 200 Company, to hire Customer Service Representatives for a work-from-home opportunity in Tulsa, Oklahoma. If you're passionate about delivering exceptional customer service and are located within 60 miles of Tulsa, OK, we encourage you to apply.

About AEP and Public Service Company of Oklahoma

AEP is one of the "World's Most Admired Companies" with over 100 years of experience serving five million customers across 11 states. As a leading utility company, AEP relies on dedicated Customer Service Representatives to provide frontline friendly and professional service to its customers. Public Service Company of Oklahoma, a subsidiary of AEP, is committed to delivering reliable and efficient energy solutions to its customers.

Key Responsibilities

As a Customer Service Representative with AEP / Public Service Company of Oklahoma, you will be responsible for:

• Handling inbound calls from customers inquiring about their service, bills, power outages, and other related issues
• Analyzing customer inquiries and resolving issues and requests in a timely and professional manner
• Collaborating with a team of representatives in a virtual environment to ensure excellent customer service
• Participating in training and development programs to enhance your skills and knowledge
• Meeting productivity and quality standards while providing exceptional customer service

This is a unique opportunity to work in a dynamic and supportive environment with a casual dress code and flexible work arrangements. As a Customer Service Representative, you will be rewarded with contests, raffles, and team parties, and have opportunities for overtime and career advancement.

Essential Qualifications

To be considered for this role, you must:

• Have more than 2 years of experience working in complex customer service environments
• Possess a high school diploma or GED
• Be authorized to work in the United States
• Have a stable work history and a proven track record of delivering excellent customer service
• Be able to work independently in a work-from-home environment with minimal supervision

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a utility or energy company
• Knowledge of customer service software and technology
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with others
• Strong customer service skills and a customer-centric approach
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative with AEP / Public Service Company of Oklahoma, you will have opportunities for career advancement and professional growth. You will receive comprehensive training and development programs to enhance your skills and knowledge, and will be considered for future employment directly with AEP.

Work Environment and Company Culture

As a work-from-home representative, you will enjoy a flexible and comfortable work environment with a casual dress code. You will be part of a collaborative and dynamic team that values excellent customer service and teamwork. AEP is committed to creating a positive and inclusive work environment that supports the well-being and success of its employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $16.25
• Generous benefits, including health and life insurance, and dental reimbursement
• Opportunities for overtime and career advancement
• A fun and rewarding work environment with contests, raffles, and team parties

Why Join Our Team?

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. As a Customer Service Representative with AEP / Public Service Company of Oklahoma, you will be part of a dynamic and supportive team that values excellence and teamwork. With opportunities for career advancement and professional growth, this is a great opportunity to launch your customer service career.

InnoSource is committed to connecting talented individuals with the best long-term career opportunities. We care about our associates and our clients, and aim to deliver for both. By joining our team, you will be part of a company that puts passion to work and is dedicated to delivering exceptional results.

If you're ready to take your customer service career to the next level, apply now to become a Customer Service Representative with AEP / Public Service Company of Oklahoma.