Experienced Work at Home Customer Service Agent - Full-Time & Part-Time Opportunities in Kentucky

Join a Fast-Growing Company: MCI

MCI is on a mission to revolutionize the customer experience and digital transformation landscape. As a leading provider of business process outsourcing, staff augmentation, and IT services, we're committed to delivering exceptional experiences and driving optimal performance for our clients. With a presence in multiple locations across North America, we're expanding our team and looking for talented individuals to join our ranks as Work at Home Customer Service Agents.

About the Role

As a Work at Home Customer Service Agent, you'll be the face of our company, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. You'll be responsible for handling inbound customer inquiries, troubleshooting basic technical issues, and assisting customers with adding or removing products and services. If you're a motivated, energetic, and customer-focused individual with excellent communication skills, we want to hear from you!

Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner
• Utilize systems and technology to complete account management tasks, including updating customer information and processing transactions
• Recognize sales opportunities and apply sales skills to upgrade or sell new products and services to customers
• Explain and position products and processes with customers, addressing any concerns or questions they may have
• Appropriately escalate customer dissatisfaction to managerial teams, ensuring prompt resolution and minimizing customer churn
• Ensure first-call resolution through effective problem-solving and call handling, reducing the need for follow-up interactions

Candidate Qualifications

We're looking for individuals who are passionate about delivering exceptional customer experiences and have a strong work ethic. If you're a team player with excellent communication skills, we're eager to hear from you!

Essential Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent required
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service-oriented with a strong focus on empathy, responsiveness, patience, and conscientiousness

Preferred Qualifications:

• Previous customer service or sales experience
• Familiarity with customer relationship management (CRM) software
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills

What We Offer

At MCI, we believe in rewarding our employees for their hard work and dedication. As a Work at Home Customer Service Agent, you'll enjoy:

• Competitive hourly rate ($12.10 - $16.10 per hour)
• Opportunities for career growth and professional development
• Paid time off, holidays, and training opportunities
• Regular daily, weekly, and monthly incentives, including monetary rewards and prizes
• Medical, dental, and vision coverage options for full-time employees
• MEC medical plan available to all employees after 30 days of employment
• Casual dress code and flexible work environment
• Fun, engaging work culture with opportunities for team building and socialization

Work Environment

As a Work at Home Customer Service Agent, you'll be working from the comfort of your own home. You'll need a reliable broadband connection and a dedicated workspace to perform your duties. Our company provides the necessary equipment and software to ensure your success.

Career Growth Opportunities

At MCI, we're committed to helping our employees grow and develop their careers. As a Work at Home Customer Service Agent, you'll have opportunities to:

• Advance to senior roles or leadership positions
• Develop new skills through training and professional development programs
• Take on new challenges and responsibilities
• Participate in cross-functional teams and projects

Company Culture

At MCI, we pride ourselves on our inclusive and diverse work culture. We believe in fostering a work environment that's free from discrimination and harassment, where employees are treated with dignity and respect. We're committed to providing equal opportunities for all employees and applicants, regardless of their background, culture, or identity.

Why Join MCI?

If you're looking for a company that values its employees and is committed to delivering exceptional customer experiences, we want to hear from you! At MCI, we're passionate about making a difference in the lives of our customers and our community. Join our team as a Work at Home Customer Service Agent and be part of a dynamic and growing company that's shaping the future of customer experience and digital transformation.

Ready to Apply?

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and a member of our talent acquisition team will be in touch to discuss your qualifications further.

MCI is an equal opportunities employer, committed to diversity and inclusion in the workplace.