Customer Service Agent - ChocZero's Sugar-Free Chocolate Concierge

Join the ChocZero Movement: Delivering Exceptional Customer Experiences with a Passion for Sugar-Free Chocolate

At ChocZero, we're on a mission to revolutionize the world of chocolate by creating delicious, sugar-free treats that are free from junk. As a customer-first brand, we're dedicated to providing best-in-class solutions and policies that exceed our community's expectations. We're looking for a talented Customer Service Agent to join our team, who shares our passion for exceptional customer experiences and sugar-free chocolate.

About Us

ChocZero is a pioneering brand that's changing the way people think about chocolate. Our sugar-free goodies are made with love and care, using only the finest ingredients. We're a team of chocolate enthusiasts who are committed to delivering outstanding customer experiences, and we're looking for someone who shares our values and passion.

The Role

As a Customer Service Agent at ChocZero, you'll play a critical role in delivering exceptional customer experiences across social media, email, and our website. You'll work from home, 5 days a week, and be responsible for responding to customer inquiries in a timely and accurate manner. Your goal will be to provide practical solutions to customer problems, while promoting our brand and products in an authentic and engaging way.

Key Responsibilities

• Respond to customer inquiries on social media, email, and our website in a timely and accurate manner
• Promote ChocZero and its variety of unique chocolates, while maintaining the authentic voice of the brand
• Process customer requests, escalate inquiries and issues when required, and manage communications with potential customers
• Assist with managing reviews, responding personally to any review under 5 stars, and providing customer outreach as needed
• Provide practical solutions to customer problems, moving beyond macro responses and into personalized solutions
• Maintain exceptional organizational skills, grammar, and written English skills

Essential Qualifications

• High School Diploma or equivalent required
• A minimum of 1 year in a customer service role, with a proven track record of delivering exceptional customer experiences
• Exceptional written English skills, with the ability to clearly demonstrate strong written communication
• Strong problem-solving skills, with the ability to assess problems, research solutions, and work with customers to completion
• Outstanding organization and time management skills, with attention to detail and ability to work independently and with a team

Preferred Qualifications

• Familiarity with social media platforms and emojis
• Enthusiasm about chocolate, and a willingness to learn technical details about sugar-free goodies
• Flexibility with schedule and hours, including holidays and weekends
• Experience with customer service software and technology

What We Offer

At ChocZero, we're committed to delivering exceptional customer experiences, and we also prioritize the well-being and growth of our team members. Here are some benefits and perks you can expect:

• Competitive compensation and benefits package
• Opportunity to work with a fast-growing, innovative brand in the sugar-free chocolate industry
• Flexible work-from-home arrangement, with the ability to work from anywhere in North America, South America, or Europe/UK time zones
• Professional development and growth opportunities, including training and mentorship
• Recognition and rewards for outstanding performance and contributions to the team
• Access to our sugar-free chocolate products, and discounts on purchases

Our Culture

At ChocZero, we're a team of passionate individuals who are committed to delivering exceptional customer experiences and creating delicious, sugar-free chocolate. Our culture is built on the following values:

• Customer obsession: We're dedicated to delivering exceptional customer experiences and exceeding our community's expectations
• Passion for chocolate: We're a team of chocolate enthusiasts who are passionate about creating delicious, sugar-free treats
• Collaboration and teamwork: We work together as a team to achieve our goals and support each other's growth and development
• Innovation and creativity: We're always looking for new and innovative ways to improve our products and services

How to Apply

If you're a motivated and customer-focused individual who shares our passion for sugar-free chocolate, we'd love to hear from you! Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the opportunity further.