Customer Support Representative - Shopify App - Excellent Growth Opportunities

Join Our Dynamic Team as a Customer Support Representative for a Leading Shopify App

We are a small but rapidly growing team of 4 passionate individuals who have been building innovative tools for Shopify merchants for over 2 years. Our commitment to delivering exceptional customer support has earned our app an excellent rating, and we are now ready to take our support to the next level by hiring a dedicated Customer Support Representative. As our first CS rep, you will play a vital role in shaping our customer support strategy and processes, and you will have the opportunity to grow and evolve with our company.

About Our Company and Culture

We are a startup with a strong focus on innovation, customer satisfaction, and teamwork. Our team is small, but we are growing rapidly, and we are excited about the opportunities that lie ahead. We value initiative, creativity, and a willingness to learn and adapt. Our company culture is built on the principles of transparency, open communication, and mutual respect. We believe in empowering our team members to take ownership of their work and to contribute to the growth and success of our company.

Job Summary

As our Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional support via live chat and email. You will work closely with our development team to resolve customer issues, gather feedback, and suggest new ways to improve our app. You will also have the opportunity to try your hand at other aspects of our business and potentially switch roles in the future. We encourage initiative and creativity, and we are open to new ideas and suggestions that can bring value to our company.

Key Responsibilities:

• Customer Support: Communicate with customers via live chat and email to resolve their problems and provide exceptional support.
• Product Knowledge: Continuously learn about the features of our app and the broader Shopify ecosystem to provide effective support to our customers.
• Feedback Collection: Summarize product feedback from merchants and suggest new ways to improve our app.
• Manual Testing: Perform manual app tests for new feature releases to ensure that they meet our high standards.
• Non-CS Related Work: Assist with non-CS related tasks, such as researching tools, writing blog posts, and creating mockups, based on your natural abilities and interests.

Requirements and Qualifications

Essential Qualifications:

• Excellent Communication Skills: Superb written and verbal communication skills, with the ability to communicate effectively with customers and team members.
• Customer Focus: A passion for helping customers and solving their problems.
• Technical Skills: Proficient in discussing technical concepts at a high level, with a basic understanding of CSS and JS, and a willingness to learn more if needed.
• Flexibility: Willingness to perform non-CS related tasks and to adapt to changing priorities.
• Availability: Willingness to have at least 4 hours of overlap with GMT+7 9am-6pm.

Preferred Qualifications:

• Shopify Experience: Experience working with Shopify, especially in theme development or customization.
• B2B SaaS Experience: Experience working with B2B SaaS products.
• Language Skills: Additional languages, especially French, Spanish, and Italian.
• Other Skills: Any other skills that can be beneficial to a startup, such as marketing, SEO, video editing, etc.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company culture is built on the principles of transparency, open communication, and mutual respect. We believe in empowering our team members to take ownership of their work and to contribute to the growth and success of our company.

Compensation and Benefits:

Our compensation package is negotiable, and we offer a range of benefits, including:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Opportunities for Growth: Opportunities for growth and development, with the potential to take on new challenges and responsibilities.
• Flexible Work Environment: A flexible work environment that allows you to work from anywhere.
• Collaborative Culture: A collaborative and supportive team culture that values initiative and creativity.

Why Join Our Team?

We are a small but rapidly growing team, and we are excited about the opportunities that lie ahead. By joining our team, you will have the opportunity to:

• Make a Real Impact: Make a real impact on our customers and our business.
• Grow and Develop: Grow and develop your skills and expertise.
• Be Part of a Dynamic Team: Be part of a dynamic and supportive team culture.
• Take on New Challenges: Take on new challenges and responsibilities.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further.

We look forward to hearing from you and exploring how you can contribute to our team's success!