Customer Success Manager - Strategic Talent Experience Partner - Fully Remote (US)

Join the Talent Experience Revolution at HireVue

HireVue is the pioneering leader in talent experience, revolutionizing the way organizations discover, engage, assess, and hire top talent. With our cutting-edge, text-enabled end-to-end talent experience platform, we connect companies and candidates seamlessly, anytime, anywhere. Our innovative solutions, including video interviewing, assessments, and conversational AI, have facilitated over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 forward-thinking customers worldwide.

At HireVue, we're dedicated to developing fair and objective hiring solutions that benefit both our customers and their candidates. We strive to build a diverse and inclusive culture founded on respect and inclusion, and we apply the same principles when hiring for our own team. As a Customer Success Manager, you'll play a pivotal role in driving strategic direction, customer ROI, product adoption, growth, and expansion through proactive thought leadership and advocacy.

About the Role

The Customer Success Manager is a dynamic, entrepreneurial position that requires a unique blend of management, technical, business, strategic, marketing, and planning skills. As a key member of our team, you'll drive results that align with strategic business goals for assigned accounts and HireVue, while serving as a hero for our customers. This role involves frequent multi-tasking, decision-making, and tenacity, similar to that of an entrepreneur.

Key Responsibilities

• Account Management & Strategic Direction:
  • Partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact.
  • Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes.
  • Lead initiatives with customers to drive positive Net Promoter and candidate experience scores.
  • Build broad relationships with key account contacts, as well as internal partners on the sales, product, and engineering teams.
  • Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.
• Subject Matter Expert/Advocate:
  • Partner with customers on HireVue product offerings, best practices, and processes, and lead customers to effectively integrate digital interviewing into those processes.
  • Advocate for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams.

Requirements and Qualifications

Essential Qualifications:

• Experience: 3+ years of related experience in a customer success, account management, or consulting role.
• Industry Knowledge: Experience with enterprise or strategic level customers, preferably in software as a service (SaaS) or technology environments.
• Skills:
  • Robust organizational and prioritization skills.
  • Strong written and verbal communication skills.
  • Ability to quickly negotiate and reach consensus across diverse groups/teams.
  • Collaborative, forward-thinking individual who thrives in a team environment.
  • Possess a strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space.
  • Energetic self-starter with the ability to work independently in a competitive and fast-paced environment.
  • Strong work ethic with a desire to innovate and grow.

Preferred Qualifications:

• Experience:
  • Experience managing client relationships in software as a service (SaaS) or technology environments.
  • Experience consulting with Fortune 500 companies.
  • Experience in project/change management and organizational development.
• Skills:
  • Working knowledge of Google Workspace, Microsoft Office, and Salesforce.
  • Strong working knowledge of the human resources/talent acquisition function.

What We Offer

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Flexible paid time off.
• Medical, dental, and vision benefits.
• 12 weeks of maternity and adoption leave.
• 401(k) matching program.

Work Environment and Culture:

At HireVue, we're committed to creating a diverse and inclusive culture that values respect and inclusion. We offer:

• A fully remote work environment with the flexibility to work from anywhere in the US.
• A dynamic, entrepreneurial culture that encourages innovation and growth.
• Opportunities for professional development and career growth.
• A collaborative, team-oriented environment that fosters creativity and productivity.

Travel Expectations

As a Customer Success Manager, you can expect to travel occasionally (up to 30%) to support customer meetings, attend trade shows, and participate in other business-related activities. This may involve occasional overnight travel.

How to Apply

If you're a motivated, entrepreneurial individual with a passion for customer success and talent experience, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:

Equal Opportunity Employer

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We're an equal opportunity employer, dedicated to creating a diverse and inclusive culture that values respect and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law.