**Experienced Customer Care Representative – Work from Home Opportunity with Competitive Benefits and Career Growth**
About Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of Working with TP
At Teleperformance, we believe in providing our employees with a comprehensive package of benefits that support their well-being, career growth, and work-life balance. Some of the benefits of working with us include:- Competitive Wages: We offer competitive wages that reflect your skills and experience.
- Full Benefits: Our benefits package includes medical, dental, vision, 401(k), and more.
- Paid Time Off: We understand the importance of taking breaks and time off to recharge.
- Employee Wellness and Engagement Programs: We offer programs that support your physical and mental well-being, as well as your career growth and engagement.
- Paid Training: We invest in your development and provide paid training to help you succeed in your role.
Teleperformance and You
At Teleperformance, we believe in creating a collaborative and engaging work environment that allows our employees to grow and thrive. As a Customer Care Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life and work in a dynamic environment where no two days are the same.Your Responsibilities
As a Customer Care Representative, your responsibilities will include:- Handling and Responding to Customer Inquiries: You will be responsible for handling and responding to all customer inquiries in a timely and professional manner.
- Providing Excellent Customer Service: You will provide excellent customer service through active listening and proactive problem-solving.
- Working with Confidential Customer Information: You will work with confidential customer information and treat it sensitively.
- Aiming to Resolve Issues on the First Call: You will aim to resolve issues on the first call by being proactive and responsive.
- Communicating Effectively with Customers: You will communicate effectively with customers and provide clear and concise information.
What We're Looking For
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:- Logical Problem-Solving Skills: You will need to be able to think critically and solve problems in a logical and methodical way.
- Availability to Work Various Shifts: You will need to be available to work various shifts, including evenings and weekends.
- Ability to Handle Heavy Incoming Call Volume: You will need to be able to handle heavy incoming call volume and prioritize tasks effectively.
- Ability to Use Windows Operating Systems: You will need to be able to use Windows operating systems and have a basic understanding of computer software and hardware.
- Ability to Type 25 WPM: You will need to be able to type 25 words per minute and have basic typing skills.
- Over 18 Years of Age: You must be over 18 years of age to apply for this role.
- High School Graduate or GED: You must have a high school diploma or equivalent to apply for this role.
- Predictable and Reliable Attendance: You will need to have predictable and reliable attendance and be able to commit to working a set schedule.
What We Prefer
While we don't require prior experience, we do prefer candidates with:- 6-12 Months Customer Service Experience: We prefer candidates with 6-12 months of customer service experience.
- Consistent Work History: We prefer candidates with a consistent work history and a proven track record of reliability.
- Proven Oral and Written Communication Skills: We prefer candidates with proven oral and written communication skills and the ability to communicate effectively with customers.
- Some Technical Background: We prefer candidates with some technical background and a basic understanding of computer software and hardware.
Work from Home Requirements
To work from home, you will need to meet the following requirements:- Personal Device: You will need to provide a personal device (desktop, laptop, or tablet) with Windows 11 or later.
- Wired Ethernet LAN Connection: You will need to have a wired Ethernet LAN connection and a minimum of 8GB RAM.
- Internet Connection: You will need to have a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. Your ISP must have no packet loss and ping under 50ms.
- Proof of Internet Speed: You will need to provide proof of internet speed to ensure that your connection meets our requirements.
- Clean and Quiet Workspace: You will need to have a clean and quiet workspace that is free from distractions and interruptions.