**Experienced Customer Service Representative – Work From Home Opportunity with CVS Health**

About CVS Health

At CVS Health, we're on a mission to revolutionize the way healthcare is delivered, making it more personal, convenient, and affordable for everyone. Our purpose is simple yet profound: Bringing our heart to every moment of your health. This guiding principle inspires us to deliver exceptional care and services that make a real difference in people's lives. As a customer service representative with CVS Health, you'll be part of a team that's passionate about transforming the healthcare landscape.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the foundation of our company culture, empowering every employee to contribute to our mission and drive innovation. These behaviors include: * **Empathy**: We understand and share the feelings of our customers, colleagues, and communities. * **Integrity**: We act with honesty, transparency, and accountability in all our interactions. * **Respect**: We value and appreciate the diversity of our customers, colleagues, and communities. * **Innovation**: We encourage creativity, experimentation, and learning to drive growth and improvement. * **Collaboration**: We work together as a team to achieve common goals and deliver exceptional results.

Job Summary

We're seeking an experienced customer service representative to join our team, working from the comfort of your own home in Oklahoma. As a customer service representative, you'll be the face of CVS Health, providing exceptional service to our customers through various communication channels. Your primary responsibilities will include:

Key Responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries and resolving complaints in a timely and effective manner. * Communicating with customers through various channels, including phone, email, and chat. * Processing orders, forms, applications, and requests with accuracy and efficiency. * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues as necessary to ensure seamless service delivery. * Providing feedback on the efficiency of the customer service process and identifying areas for improvement. * Managing a team of junior customer service representatives to ensure high-quality service delivery.

Position Summary:

As a customer service representative with CVS Health, you'll be responsible for answering questions and resolving issues related to claims, benefits, and member services. You'll work closely with providers, members, and plan sponsors to resolve complex issues and provide exceptional customer service. Your expertise will be essential in resolving claims-related issues, processing referrals, and educating providers on our self-service options.

Essential Qualifications:

* Must live in the state of Oklahoma full-time. * Familiarity with Microsoft Office products, including Word, Excel, and Outlook. * Experience in a highly transactional call center environment, with a proven track record of delivering exceptional customer service. * Excellent critical thinking and problem-solving skills, with the ability to analyze complex issues and provide effective solutions. * High-speed internet access (25 mbps or higher) and a consistent connection. * A dedicated workspace with a direct connection to the router (NOT Wi-Fi).

Preferred Qualifications:

* Experience working in a healthcare or insurance environment. * Knowledge of claims processing and benefits administration. * Certification in customer service or a related field. * Bilingual or multilingual skills.

Education:

* High School diploma or GED equivalent.

What We Offer:

* A competitive salary and benefits package. * Opportunities for career growth and professional development. * A dynamic and supportive work environment. * Flexible scheduling, including the option to work from home. * A comprehensive training program to ensure your success in the role.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity:

CVS Health is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job