Experienced Social Media Moderator - Building Online Communities for Hims & Hers

Join Our Team: Shaping the Future of Health and Wellness

At Hims & Hers, we're on a mission to redefine the way people access healthcare and wellness products. As a pioneering telehealth platform, we're committed to providing high-quality, affordable services that cater to the diverse needs of our customers. We're now seeking an experienced Social Media Moderator to join our Content Team and help us build a positive online community that resonates with our values and mission.

About the Role

As a Social Media Moderator, you will be the face of our brand on various social media platforms, ensuring that our online presence is engaging, informative, and customer-centric. You will be responsible for moderating comments and messages, responding to customer inquiries, and fostering a sense of community among our followers. This is a unique opportunity to work with a dynamic team and make a tangible impact on our customers' lives.

Key Responsibilities

• Moderate and respond to comments and messages across our organic and paid social media channels, ensuring timely and effective engagement with our customers.
• Build and maintain strong relationships with our customers, providing personalized support and resolving any issues or concerns in a professional and empathetic manner.
• Analyze data and metrics to drive insights and improve engagement strategies, ensuring that our online presence is optimized for maximum impact.
• Collaborate with our Content Team to develop and implement social media strategies that align with our brand goals and values.
• Stay up-to-date with the latest social media trends and best practices, ensuring that our online presence remains fresh and relevant.
• Work flexible hours, including weekends and/or night shifts, to ensure that our social media channels are always monitored and responded to in a timely manner.

Essential Qualifications

To succeed in this role, you will need:

• 1-3 years of experience in social media moderation, community management, or customer service, preferably in a fast-paced environment.
• Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines.
• Strong written and verbal communication skills, with a keen eye for detail and tone.
• Strong interpersonal skills and the ability to build rapport with diverse audiences.
• A proactive approach to problem-solving and conflict resolution.
• Ability to analyze data and metrics to drive insights and improve engagement strategies.
• Passion for brand building and a commitment to fostering a positive online community.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• Experience with Sprout Social or other social media management tools.
• Knowledge of content creation and curation principles.
• Familiarity with the health and wellness industry.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Flexibility and adaptability in responding to changing social media trends and customer needs.
• Passion for building and maintaining a positive online community.

Career Growth Opportunities and Learning Benefits

At Hims & Hers, we're committed to helping our team members grow and develop in their careers. As a Social Media Moderator, you will have the opportunity to:

• Develop your skills in social media moderation, community management, and customer service.
• Collaborate with our Content Team to develop and implement social media strategies.
• Stay up-to-date with the latest social media trends and best practices.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At Hims & Hers, we pride ourselves on our inclusive and supportive company culture. As a remote team member, you will have the flexibility to work from anywhere, while still being connected to our team and mission. We offer:

• A hybrid work model, combining remote work with time in our office.
• A collaborative and dynamic team environment.
• Opportunities for professional growth and development.
• A culture that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive salary.
• Equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits, including medical, dental, and vision, and parental leave.
• Employee Stock Purchase Program (ESPP).
• Employee discounts on Hims & Hers and Apostrophe online products.
• 401k benefits with employer matching contribution.
• Offsite team retreats.

Join Our Team!

If you're passionate about building online communities and are looking for a dynamic and supportive team environment, we'd love to hear from you. Even if you feel you're not a perfect match, we encourage you to apply. We're committed to finding the right talent to join our team and help us achieve our mission.

Apply now and take the first step towards a rewarding career with Hims & Hers!