Experienced Team Lead, Client Support – Hybrid Role for Delivering Exceptional Customer Experience and Leading High-Performing Support Teams

Introduction to Oracle and Our Mission

At Oracle, we're driven by a passion for innovation and a commitment to excellence. As a world leader in cloud solutions, we harness the power of tomorrow's technology to tackle today's most pressing challenges. Our mission is built on the principles of diversity, inclusion, and accessibility, recognizing that true innovation starts with diverse perspectives and abilities. We're dedicated to creating a workplace where everyone's voice is heard, and we're inspired to go beyond what's been done before. With a history spanning over 40 years, we've partnered with industry leaders in almost every sector, and we continue to thrive by operating with integrity.

Job Overview

We're seeking an experienced and skilled Team Lead, Client Support to join our dynamic team. As a hybrid role, you'll have the flexibility to balance your time between our remote office and home, ensuring a healthy work-life balance. In this position, you'll play a critical role in delivering post-sales support and solutions to our customer base, serving as an advocate for customer needs, and leading a team of support employees to meet our client commitments. Your strong and diverse skillset will drive success in this role, and you'll be rewarded with a competitive salary and a comprehensive benefits package.

Key Responsibilities

As a Team Lead in the Oracle Health Support Services space, your responsibilities will include:

• Leading a team of support employees to meet client commitments and achieve operational targets or objectives
• Hiring, onboarding, planning, and directing the team's day-to-day work
• Ensuring that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements
• Providing consistent and timely training, coaching, guidance, and feedback to develop the skills of team members and take corrective actions to address poor performers
• Performing administrative duties such as approving timesheets and expenses
• Providing input on team staffing and performance decisions for direct reports and overall supervision of associates on your team

Essential Qualifications

To be successful in this role, you'll need:

• A strong and diverse skillset in relevant areas, including customer support, leadership, and communication
• Experience in leading high-performing teams and driving success in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• A customer-centric approach, with a focus on delivering exceptional customer experiences
• Strong problem-solving and analytical skills, with the ability to resolve complex customer inquiries and issues

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in the Oracle Health Support Services space or a similar industry
• Knowledge of Oracle products and services, including Electronic Support Services
• Experience with process improvements and best practices in customer support
• A certification in customer support or a related field

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong leadership and management skills, with the ability to motivate and inspire team members
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex customer inquiries and issues
• A customer-centric approach, with a focus on delivering exceptional customer experiences
• Ability to work in a fast-paced environment, with a focus on achieving operational targets and objectives

Career Growth Opportunities and Learning Benefits

At Oracle, we're committed to helping our employees grow and develop in their careers. As a Team Lead, Client Support, you'll have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs, including training and certification opportunities
• Mentorship and coaching from experienced leaders and professionals
• Opportunities to work on high-impact projects and initiatives
• A comprehensive benefits package, including flexible medical, life insurance, and retirement options

Work Environment and Company Culture

At Oracle, we're proud of our inclusive and diverse workplace culture. We believe in promoting a culture of respect, empathy, and understanding, where everyone feels valued and empowered to contribute. Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and teamwork. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary range for this role, from $62,600 to $126,100 per year, depending on experience and qualifications. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term disability and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner, and pet insurance

Conclusion

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Team Lead, Client Support at Oracle, you'll have the chance to make a significant impact on our customers and our business, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and take the first step towards a rewarding new role. Apply now and discover the Oracle difference!

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.