Experienced Technical Program Manager - EMEA, Globalization Operations Leader for Media and Software Localization

Introduction to Netflix and the Globalization Team

At Netflix, we're passionate about creating an immersive and personalized local experience for our users worldwide. Our Globalization team plays a critical role in achieving this goal by translating and culturally adapting our content, user interfaces, and original programming to cater to diverse audiences. As a Technical Program Manager - EMEA, Globalization Operations, you will be at the forefront of driving strategic localization programs and projects across Europe, the Middle East, and Africa (EMEA). This is an exceptional opportunity to leverage your technical expertise, business acumen, and leadership skills to make a significant impact on our global operations.

About the Role

In this hybrid role, you will have the flexibility to balance your time between our Amsterdam office and remote work. As a Technical Program Manager, you will lead and manage high-impact localization programs and projects, collaborating with cross-functional teams to analyze and translate business, quality, and technical requirements into actionable plans. Your expertise will be instrumental in shaping the global operational strategy and execution of functional efforts within the EMEA Globalization team. You will ensure that the operational infrastructure is in place to deliver exceptional content, marketing, gaming, and product localization for the region.

Key Responsibilities

• Review and optimize business workflows, identifying areas for improvement and implementing operational strategies in the product and media globalization spaces.
• Develop and implement future localization investment strategies to enhance language quality and coverage across multiple globalization verticals (product, content, marketing, gaming).
• Bridge the gap between global functional and operational efforts and EMEA Globalization teams, ensuring seamless collaboration and knowledge sharing.
• Partner with product, analytics, and insights teams to drive scaled experimentation, generating insights to inform recommendations and roadmaps.
• Establish key performance indicators (KPIs) to measure program success, experimental results, and ongoing operational performance, sharing progress with the business and leadership.
• Establish strong relationships with globalization management and team members to facilitate the adoption of new operational models in EMEA.
• Define and implement scaled processes tailored to the diverse regional content landscape in EMEA, ensuring that our localization efforts meet the unique needs of each market.
• Stay updated on emerging media and localization technologies, positioning yourself as an expert and critical resource across multiple disciplines.

Requirements and Qualifications

To be successful in this role, you will need to possess a unique blend of technical, business, and leadership skills. The following requirements and qualifications are essential:

• Expertise in media (subtitle/dubbing/gaming) and/or software localization, with a deep understanding of the complexities and challenges involved in global content delivery.
• 8+ years of consulting or large-scale, multidisciplinary business program management experience, with a proven track record of driving strategic initiatives and delivering results.
• Knowledge of localization and globalization tools, workflows, and technology, as well as other business areas such as product development, finance, and technology management.
• Proficiency in creative problem-solving, technical solutions, and engineering practices, with knowledge of continuous improvement or Lean methodology being advantageous.
• Ability to think globally and act locally, with deep experience in EMEA and a strong understanding of the region's diverse cultural, linguistic, and regulatory landscape.
• Experience managing and leveraging large data sets to drive performance improvements and process optimization, with excellent financial modeling and analysis skills.
• Outstanding presentation, communication, and interpersonal skills, including the ability to engage with executive leadership and cross-functional teams.

Preferred Qualifications

In addition to the essential requirements, the following qualifications are preferred:

• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines.
• Knowledge of agile development methodologies and experience working in an agile environment.
• Fluency in multiple languages, with a strong understanding of the cultural and linguistic nuances of the EMEA region.
• Experience working with cloud-based technologies and platforms, with a strong understanding of cloud computing and its applications in localization and globalization.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong technical skills, with a deep understanding of localization and globalization technologies, tools, and workflows.
• Excellent business acumen, with a strong understanding of the media and software industries and the challenges involved in global content delivery.
• Strong leadership and management skills, with the ability to motivate and inspire cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to engage with executive leadership, cross-functional teams, and external stakeholders.
• Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions to complex problems.

Career Growth Opportunities and Learning Benefits

At Netflix, we're committed to helping our employees grow and develop their careers. As a Technical Program Manager - EMEA, Globalization Operations, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs, with a focus on leadership, management, and technical skills.
• Mentorship and coaching, with access to experienced leaders and professionals in the field.
• Opportunities for career advancement, with a range of roles and responsibilities available across the company.
• Access to cutting-edge technologies and tools, with the opportunity to work with the latest localization and globalization platforms and solutions.

Work Environment and Company Culture

At Netflix, we're proud of our unique and dynamic company culture, which is built on a foundation of innovation, creativity, and collaboration. As a Technical Program Manager - EMEA, Globalization Operations, you will be part of a fast-paced and dynamic team, with a strong focus on teamwork, communication, and mutual respect. Our company culture is characterized by:

• A flat organizational structure, with minimal bureaucracy and a strong emphasis on autonomy and accountability.
• A culture of innovation and experimentation, with a strong focus on trying new things and learning from failure.
• A collaborative and supportive work environment, with a strong emphasis on teamwork, communication, and mutual respect.
• A commitment to diversity, equity, and inclusion, with a strong focus on creating a workplace that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

At Netflix, we offer a range of compensation, perks, and benefits to our employees, including:

• A competitive salary, with a range of benefits and perks, including health insurance, retirement savings, and paid time off.
• A flexible and dynamic work environment, with the opportunity to work from home or in the office, depending on your needs and preferences.
• Access to cutting-edge technologies and tools, with the opportunity to work with the latest localization and globalization platforms and solutions.
• A range of professional development opportunities, with a focus on leadership, management, and technical skills.

Conclusion

If you're a motivated and experienced technical program manager, with a passion for localization and globalization, we encourage you to apply for this exciting opportunity. As a Technical Program Manager - EMEA, Globalization Operations, you will have the chance to make a significant impact on our global operations, working with a talented and dynamic team to deliver exceptional content, marketing, gaming, and product localization for the EMEA region. Don't miss out on this opportunity to join our team and help shape the future of localization and globalization at Netflix. Apply now!