Part-Time Fully Remote Technical Support Specialist for Property Management Software - Utilize Your Technical Expertise to Deliver Exceptional Customer Service and Troubleshoot Complex Issues

Welcome to Workwarp: A Leader in Property Management Solutions

At Workwarp, we are passionate about providing innovative software solutions that empower property managers to streamline their operations and enhance their customer experience. As a trusted partner to the real estate industry, we are committed to delivering exceptional service and support to our clients. To achieve this goal, we are seeking a highly skilled and motivated Technical Support Specialist to join our team on a part-time, fully remote basis.

About the Role: Technical Support Specialist

As a Technical Support Specialist at Workwarp, you will play a vital role in ensuring that our clients receive the highest level of technical support and guidance. Your expertise will be instrumental in resolving complex technical issues, providing best practices, and delivering superior customer service to our end-users. If you are a tech-savvy individual with a passion for troubleshooting and a knack for communication, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide expert guidance and best practices to clients utilizing our Rent Manager applications, ensuring they maximize the benefits of our software.
• Deliver exceptional customer service to end-users over the phone and via email, responding to their technical queries and resolving issues in a timely and professional manner.
• Assist clients with technical issues related to our property management software, including printing problems, installation, and troubleshooting, and conduct remote sessions as needed.
• Accurately document and track the status of all issues within our ticketing software, ensuring seamless communication and follow-up with clients.
• Collaborate with internal departments to identify areas for process improvement, driving customer satisfaction and enhancing our overall service delivery.

Essential Qualifications:

• Strong customer service skills, with the ability to communicate complex technical information in a clear and concise manner.
• Prior experience with IT concepts, including Microsoft Office applications and basic networking principles.
• Established work ethic, with excellent attendance and personal accountability.
• Strong communication skills, both verbal and written, with the ability to demonstrate active listening during calls.
• Self-starter with the ability to stay motivated independently, working in a fast-paced environment with multiple priorities.
• Detail-oriented and critical thinker, with a passion for troubleshooting and resolving complex technical issues.

Preferred Qualifications:

• Understanding of WAN/LAN concepts and basic networking principles.
• Terminal Service experience and familiarity with remote desktop protocols.
• 1-2 years of prior helpdesk and/or customer support experience, with a proven track record of delivering exceptional service and resolving technical issues.
• Familiarity with property management software and the real estate industry, although not essential, is highly desirable.

Career Growth and Learning Benefits:

At Workwarp, we are committed to the growth and development of our team members. As a Technical Support Specialist, you will have access to comprehensive training and support, enabling you to develop your technical skills and expertise. You will also have opportunities to collaborate with our internal teams, including sales, marketing, and product development, gaining a deeper understanding of our software and the industry we serve.

Work Environment and Company Culture:

Our company culture is built on a foundation of innovation, teamwork, and customer-centricity. We believe in fostering a positive and inclusive work environment, where our team members feel valued, supported, and empowered to succeed. As a fully remote team, we prioritize communication, collaboration, and flexibility, ensuring that our team members can work effectively and efficiently from anywhere.

Compensation, Perks, and Benefits:

We offer a competitive salary and a range of benefits, including opportunities for professional growth and development, flexible working hours, and a comprehensive benefits package. Our goal is to ensure that our team members feel rewarded and recognized for their contributions, both financially and professionally.

Are You the One We're Looking For?

If you are a motivated and tech-savvy individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity. As a Technical Support Specialist at Workwarp, you will have the chance to develop your skills, work with a talented team, and contribute to the success of our clients. Don't miss out on this opportunity to join a dynamic and innovative company – apply today!

To apply, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to our team's success.