**Experienced Remote Client Service Specialist - Fintech Industry Leader - Nebraska Resident Only - $19.00 - $19.50 per Hour**

Join the Team at Fiserv: A Global Leader in Fintech and Payments

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the fintech industry? Do you have a passion for delivering exceptional service and resolving technical issues? If so, we want to hear from you! Fiserv, a global leader in fintech and payments, is seeking an experienced Remote Client Service Specialist to join our team. As a Remote Client Service Specialist, you will play a critical role in supporting our clients with basic technical inquiries and providing operational servicing support. This is a 100% remote role, giving you full control over your work environment, and offers a competitive salary and benefits package.

About Fiserv

Fiserv is a global fintech leader with over 40,000 associates proudly serving clients in more than 100 countries. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Our commitment to excellence and purposeful innovation has earned us a reputation as one of the most innovative companies in the world. We are a FORTUNE 500 company, a top scorer on Bloomberg’s Gender-Equality Index, and an Equal Opportunity Employer.

Job Summary

As a Remote Client Service Specialist at Fiserv, you will be responsible for providing exceptional service to our clients by answering technical inquiries, resolving issues, and providing operational servicing support. This is a fast-paced, high-volume call center role that requires strong communication skills, technical savvy, and a customer-focused mindset. You will work in a remote environment, using state-of-the-art equipment to connect with clients quickly and efficiently.

Key Responsibilities:

• Receive inbound calls from financial institution partners, answering questions and driving issues to resolution to the client’s satisfaction.
• Serve as the primary point of contact for clients, providing operational servicing support and issue resolution.
• Identify in-house knowledge articles and technical documents to help assist clients and provide a WOW experience.
• Provide level 1 technical support to resolve issues before escalating.
• Work in a quiet and secure environment to manage a consistent flow of calls and client interaction without disruption or distraction.

Requirements

Essential Qualifications:

• Must be a Nebraska resident.
• High school diploma or GED required.
• Minimum of one year of consistent experience working in the financial services/banking field interacting with clients.
• Must be able to follow established guidelines to accomplish tasks.
• Experience working on multiple programs/platforms simultaneously.
• Strong communication skills, both verbal and written.
• Ability to communicate in a concise, clear, and professional manner.
• Experience in a call center environment or remote (work from home) office experience strongly preferred.

Preferred Qualifications:

• Two years of experience in a customer-facing call center environment, preferably with a financial institution (bank or credit union).
• Strong work tenure with previous roles lasting a year or more.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong technical skills and ability to learn new systems and technologies.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving and analytical skills.
• Ability to work independently in a remote environment.

Career Growth Opportunities and Learning Benefits

At Fiserv, we are committed to the growth and development of our associates. We offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• Comprehensive training program to ensure success in your role.

Work Environment and Company Culture

At Fiserv, we pride ourselves on a culture of excellence, innovation, and inclusion. We offer:

• 100% remote work environment.
• Flexible work schedule.
• Opportunities for professional development and growth.
• Diverse and inclusive work environment.

Compensation, Perks, and Benefits

We offer a comprehensive compensation and benefits package, including:

• Competitive salary: $19.00 - $19.50 per hour.
• Benefits on day one, including medical, dental, and vision.
• Paid holidays and premium pay for overtime.
• Shift differentials for those working 2nd or 3rd shift.
• $2,000 sign-on bonus (ask your recruiter for details).

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the fintech industry, we want to hear from you! To apply, please:

• Apply using your legal name.
• Complete the step-by-step profile and attach your resume.

Conclusion

We are excited to welcome a new team member to our Remote Client Service Specialist team! If you are passionate about delivering exceptional service, resolving technical issues, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team at Fiserv and make a difference in the fintech industry!