Remote Support Assistant - Immediate Hiring for HD Supply Holdings - Full-Time Remote Customer Service Opportunity

Join HD Supply Holdings as a Remote Support Assistant and Launch Your Career in Customer Service

HD Supply Holdings, a leading industry player, is excited to announce an immediate hiring opportunity for a Remote Support Assistant. As a key member of our dynamic team, you will provide top-notch support to our clients and staff, driving customer satisfaction and enhancing your skills in a collaborative, rapidly evolving work environment.

About Us and This Role

At HD Supply Holdings, we pride ourselves on delivering exceptional service to our customers. As a Remote Support Assistant, you will be the frontline representative of our company, ensuring that our clients receive the best possible experience. This entry-level position is perfect for individuals looking to start or grow their career in customer support, with a focus on technical issue resolution, effective communication, and problem-solving.

Key Responsibilities

• Client Support:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to HD Supply’s products and services.
  • Assist customers in navigating the HD Supply website and online systems.
• Communication:
  • Maintain clear and effective communication with clients, ensuring they receive up-to-date information about their inquiries and support tickets.
  • Document all interactions in the CRM system, ensuring accurate record-keeping.
• Problem Solving:
  • Identify recurring issues and propose effective solutions to improve processes and enhance customer satisfaction.
  • Collaborate with the IT and operations teams to escalate complex problems and provide feedback for system enhancement.
• Administrative Tasks:
  • Perform data entry and maintain updates in customer databases.
  • Organize and manage customer feedback to contribute to service improvement initiatives.
• Training and Development:
  • Participate in training sessions to enhance product knowledge and support skills.
  • Engage with team members to share best practices and improve customer service strategies.

Requirements

To succeed as a Remote Support Assistant at HD Supply Holdings, you should possess:

• Education & Experience:
  • A high school diploma or equivalent; an associate degree is a plus.
  • Minimum one year of experience in customer support or a related field.
• Skill Set:
  • Strong problem-solving skills; ability to make sound decisions quickly.
  • Excellent verbal and written communication skills to effectively interact with clients and team members.
• Personal Attributes:
  • Resourceful and hardworking; able to navigate challenges independently.
  • Positive attitude with a team-oriented mindset.
• Technical Proficiency:
  • Familiarity with customer relationship management (CRM) software and helpdesk platforms.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and remote communication tools.

Working Environment and Company Culture

This is a fully remote role, offering the flexibility to work from anywhere. You'll be part of a supportive and enthusiastic team dedicated to delivering exceptional service to our clients. Our dynamic work environment is rapidly evolving, and we require individuals who are flexible and can quickly adapt to changing priorities.

At HD Supply Holdings, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture that encourages collaboration, innovation, and continuous learning.

Career Growth Opportunities and Learning Benefits

As a Remote Support Assistant, you will have the opportunity to develop your skills in customer support, technical issue resolution, and problem-solving. You will be working closely with our experienced team members, who will guide you in your professional growth. We also offer training sessions to enhance your product knowledge and support skills, ensuring that you are equipped to provide the best possible service to our clients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid sick leave, opportunities for travel to support training programs, conferences, and team-building activities, and comprehensive medical coverage options. Our benefits are designed to support your well-being and provide a work-life balance.

How to Apply

If you are a motivated individual ready to start your career in customer support with HD Supply Holdings, we encourage you to apply today! Please submit your application by October 25, 2024. To apply, simply click on the link provided on GrabJobs, and you will be notified if you are shortlisted for the job.

Equal Opportunity Statement

HD Supply Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected category.

Join our team and launch your career in customer support with HD Supply Holdings. Apply now and take the first step towards a rewarding and challenging career!