Customer Service Representative (Healthcare) - Remote Opportunity with a Global Leader in Customer Experience

Join a Forward-Thinking Global Organization that Nurtures a People-First Culture

Are you looking for a career change that not only offers a fulfilling "work from home" experience but also aligns with your passion for delivering exceptional customer service in the healthcare industry? Concentrix, a global leader in customer experience, is seeking a talented Customer Service Representative to join its remote team. As a representative of one of our leading healthcare clients, you will be the face of the company, providing top-notch support to members with their insurance-related needs.

About Concentrix and the Role

Concentrix is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. With a diverse team from 40 countries, we foster a culture of inclusivity, empathy, and collaboration. As a Customer Service Representative (Remote), you will be an integral part of this team, working from the comfort of your own home to provide expert support to members, troubleshoot medical devices, and address inquiries regarding benefits, eligibility, appeals, and grievances.

Key Responsibilities

• Provide inbound customer support to members, greeting them in a courteous, friendly, and professional manner.
• Assess all in-bound calls to accurately and efficiently address members' needs, maintaining a strong customer focus.
• Be patient and compassionate while working as a team player, using all available resources to provide the best outcome to the member.
• Navigate multiple systems efficiently to resolve customer inquiries.
• Deliver expert customer experiences with a smile, even in a remote setting.

Essential Qualifications

To succeed in this role, you will need:

• A passion for helping others and a strong customer service orientation.
• Minimum 6 months of customer service experience, preferably in a healthcare or related industry.
• A verifiable High School diploma or GED.
• Basic computer navigation skills and PC knowledge.
• Proficiency in a fast-paced, multi-tasking environment.
• Eagerness to learn new technologies and adapt to changing processes.

Preferred Qualifications

While not mandatory, the following qualifications can enhance your candidacy:

• Previous experience in the healthcare industry or a related field.
• Familiarity with healthcare insurance products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a remote setting with minimal supervision.

Skills and Competencies Required for Success

To excel as a Customer Service Representative (Remote) at Concentrix, you will need to possess:

• Exceptional communication skills, both written and verbal.
• Empathy and compassion when dealing with customer inquiries and concerns.
• Problem-solving skills to resolve customer issues efficiently.
• Adaptability and flexibility in a fast-paced, dynamic environment.
• Technical skills, including basic computer navigation and PC knowledge.

Career Growth Opportunities and Learning Benefits

At Concentrix, we are committed to the growth and development of our employees. As a Customer Service Representative (Remote), you will have access to:

• Comprehensive training programs to equip you with the skills and knowledge needed to succeed.
• Ongoing support and coaching to ensure your continued growth and success.
• A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
• Opportunities for career advancement and professional growth, with about 80% of our managers and leaders promoted from within.

Work Environment and Company Culture Highlights

At Concentrix, we pride ourselves on our people-first culture, fostering an environment that is inclusive, empathetic, and collaborative. As a remote employee, you will:

• Enjoy the convenience of working from home with company-supplied technologies.
• Be part of a diverse team from 40 countries, united as "One Concentrix."
• Participate in company networking and leadership opportunities, including organized groups focused on Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• Engage in programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.

Join Our Team and Reimagine Your Career

If you are a motivated and compassionate individual looking for a fulfilling career in customer service, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" – proudly united as "One Concentrix."

Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from all qualified candidates.