Customer Service Representative - Assuring Professional Customer Contact and Order Fulfillment at Magnetics, a Division of Spang & Company

Join Our Team: Elevate Customer Experience and Drive Business Growth

Magnetics, a division of Spang & Company, is a world-renowned supplier of precision soft magnetic components and materials to the electronics industry. With a rich history of innovation and a commitment to excellence, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Pittsburgh. As a key member of our customer service team, you will be responsible for ensuring seamless customer interactions and order fulfillment, driving business growth, and fostering long-term customer relationships.

About Us

At Magnetics, we specialize in the research, design, and production of high-quality powder cores, ferrite cores, and tape wound cores for various applications, including alternative energy, uninterruptible power supplies (UPS), telecommunications, aerospace, military, medical, and other electronics systems. Our dedication to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the electronics industry. With a strong corporate culture that values teamwork, performance, and employee growth, we offer a dynamic and supportive work environment that encourages collaboration, creativity, and professional development.

Key Responsibilities

• Provide customers with accurate and timely pricing and delivery information, responding to inquiries via phone and email.
• Create and process customer quotations and orders in our ERP system (IFS), ensuring efficient and error-free order fulfillment.
• Send customer confirmations, delivery notes, and invoices, maintaining clear and transparent communication throughout the order process.
• Expedite customer orders and handle customer concerns in a professional and courteous manner, resolving issues promptly and effectively.
• Collaborate with the Sales Department to ensure seamless customer interactions and order fulfillment, driving business growth and customer satisfaction.

Qualifications and Requirements

To succeed in this role, you will need:

Essential Qualifications

• A Bachelor's degree in Business, Marketing, or a related field, demonstrating a solid understanding of business principles and practices.
• Excellent written and oral communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Proficient computer experience, with a strong understanding of software applications and ERP systems (IFS experience preferred).

Preferred Qualifications

• Experience working with international customers, understanding their unique needs and cultural differences.
• Knowledge of ERP systems, particularly IFS, and experience with order management and fulfillment processes.
• A proven track record of providing exceptional customer service, with a strong focus on customer satisfaction and retention.

Skills and Competencies

To excel as a Customer Service Representative at Magnetics, you will need:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent problem-solving and analytical skills, with the ability to resolve customer concerns and issues effectively.
• A customer-centric approach, with a focus on delivering exceptional customer service and driving customer satisfaction.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
• Proficiency in ERP systems and software applications, with a willingness to learn and adapt to new technologies.

Career Growth Opportunities and Learning Benefits

At Magnetics, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in customer service, order management, and ERP systems.
• Collaborate with cross-functional teams, including Sales, Production, and Logistics, to drive business growth and customer satisfaction.
• Participate in training and development programs, enhancing your knowledge and skills in areas such as customer service, communication, and problem-solving.
• Advance your career through internal promotions, taking on new challenges and responsibilities as you grow with our organization.

Work Environment and Company Culture

At Magnetics, we pride ourselves on our dynamic and supportive work environment, which values teamwork, performance, and employee growth. Our employees enjoy:

• A collaborative and inclusive work culture, with opportunities for professional development and growth.
• A hybrid or remote work arrangement, with flexibility and autonomy to balance work and personal responsibilities.
• A comprehensive benefits package, including one of the best 401(k) matching plans in the business, competitive salaries, and more.
• A culture that recognizes and rewards outstanding performance, with opportunities for career advancement and professional growth.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salaries and benefits, reflecting our commitment to rewarding outstanding performance.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance and disability benefits.
• A 401(k) matching plan, providing a generous employer match to support your retirement savings.
• Opportunities for professional growth and development, with training and development programs to enhance your skills and expertise.

Join Our Team

If you are a motivated and customer-focused professional looking to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Magnetics, you will play a critical role in ensuring seamless customer interactions and order fulfillment, driving business success and customer loyalty. Apply now with your resume to join our team and take the next step in your career.

Spang is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of their background, culture, or perspective.