Experienced Customer Service Representative - Part-Time Remote Opportunity with Walmart Contact Center

Join Our Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home

At Walmart Contact Center, we're passionate about providing world-class service to our customers, stores, and associates through phone, chat, and email. As a part-time Customer Care Resolution Coordinator, you'll have the flexibility to work from home while making a meaningful impact on the shopping experience of millions. We're committed to fostering a diverse and inclusive workplace where every employee feels valued and empowered to reach their full potential.

About Our Contact Center

Our contact center is a high-performing, metrics-driven environment that handles over 6 million customer contacts annually. We're a team of dedicated professionals who thrive in a fast-paced setting, leveraging multiple systems and resources to resolve customer issues efficiently. As a Customer Care Resolution Coordinator, you'll be an integral part of this dynamic team, working collaboratively to drive results and exceed customer expectations.

Key Responsibilities

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates, providing timely and effective resolutions to their queries and concerns.
• Navigate multiple systems and resources to gather information, troubleshoot issues, and address customer needs in a professional and conversational manner.
• Utilize available tools and resources to ensure customer satisfaction, building strong relationships and trust with our valued customers.
• Maintain a high level of productivity, meeting performance metrics and standards while delivering exceptional customer experiences.
• Demonstrate punctuality, reliability, and dedication to making a positive impact on our customers' shopping experiences.

The Ideal Candidate

Essential Qualifications

• A high school diploma or equivalent (GED)
• A minimum typing speed of 25 words per minute (WPM)
• Proficiency in Microsoft Office programs, including Outlook and Word
• Successful completion of our mandatory training program
• Previous customer service experience, preferably in a contact center or similar environment

Preferred Qualifications

• Excellent communication and interpersonal skills, with the ability to interact with customers, stores, and associates in a professional and empathetic manner.
• Strong problem-solving and analytical skills, with the ability to navigate complex systems and resolve customer issues efficiently.
• A customer-centric mindset, with a passion for delivering exceptional service and exceeding customer expectations.
• Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and performance metrics.

What We Offer

As a part of our team, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate of $15.00
• Medical, dental, and vision insurance
• 401(k) matching and stock purchase plan
• Annual performance bonus and store discount card
• Education assistance and career development opportunities
• Paid time off and flexible scheduling options
• The flexibility to work from home in approved states, with a variety of shift opportunities available

Career Growth and Development

At Walmart Contact Center, we're committed to the growth and development of our associates. As a Customer Care Resolution Coordinator, you'll have opportunities to:

• Develop your skills and expertise in a dynamic, metrics-driven environment.
• Advance your career through internal promotions and job rotations.
• Participate in training and development programs to enhance your customer service, communication, and problem-solving skills.
• Receive regular feedback and coaching to help you achieve your performance goals and exceed customer expectations.

Our Culture and Work Environment

We're a diverse and inclusive team that values collaboration, innovation, and customer-centricity. As a remote worker, you'll enjoy the flexibility to work from home while staying connected with our team through virtual tools and platforms. Our contact center is a fast-paced, dynamic environment that requires a high level of productivity, teamwork, and adaptability.

Why Join Us?

If you're a motivated, customer-centric professional looking for a flexible and rewarding career opportunity, we encourage you to apply for this part-time Customer Care Resolution Coordinator role. As a member of our team, you'll have the chance to make a meaningful impact on the shopping experience of millions, while enjoying a range of benefits and perks that support your well-being and career growth.

Don't miss this opportunity to join our team and start making a difference today!