Experienced Customer Experience Specialist - Work from Home with a Global Leader in Omnichannel Solutions

Join a Global Team that Enhances Customer Experience

Teleperformance is a strategic partner to the world's leading companies, bringing innovative solutions and elevating customer experience during every interaction. As the largest interaction expert team in the market, we pride ourselves on being multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. At Teleperformance, we believe that each interaction is unique and deserves a personalized touch.

Why You'll Choose Us...

We offer a dynamic work environment that is both challenging and rewarding. As a Customer Experience Specialist working from home, you'll be an integral part of our team, providing top-notch support to customers via telephone and/or internet, including instant messaging and email. Our benefits package is designed to support your well-being and career growth, including:

• Paid Training to ensure you're equipped with the skills and knowledge needed to excel
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more to support your overall health and financial security
• Paid Time Off to recharge and pursue your interests
• Employee wellness and engagement programs to foster a positive and supportive work environment

Your Impact as a Customer Experience Specialist

As a Customer Experience Specialist, you'll be the face and voice of our company, interacting with customers from diverse backgrounds and resolving their inquiries in a timely and professional manner. You'll work in a collaborative and engaging environment, with opportunities to grow and develop your skills. Your responsibilities will include:

• Providing customer support via telephone and/or internet, including instant messaging and email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment
• Escalating more technical product-related issues to the appropriate Product Support Specialist
• Troubleshooting customer problems, identifying the root cause, and using tools and resources to determine the best resolution
• Tracking and documenting inbound support requests and ensuring accurate notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, including quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Completing other related duties as assigned

What We're Looking For

To succeed as a Customer Experience Specialist, you'll need:

• A High School Diploma or equivalent
• To be at least 18 years of age
• Excellent customer service skills that build high levels of customer satisfaction
• A typing speed of at least 25 WPM
• Proficiency in PC operation and navigation
• Effective people skills and sensitivities when dealing with others
• The ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• The ability to work in a constantly changing and fast-paced environment
• The ability to stay composed and objective under pressure
• Strong listening skills
• The ability to work remotely in a virtual team environment

Career Growth Opportunities and Learning Benefits

At Teleperformance, we're committed to your growth and development. As a Customer Experience Specialist, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and coaching
• Take on new challenges and responsibilities as you grow in your role
• Advance to leadership positions or specialized roles within the company
• Participate in employee wellness and engagement programs to enhance your overall well-being

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. Our company culture is built on the principles of inclusivity, respect, and empathy, and we're committed to creating an environment that promotes happiness and well-being.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes competitive wages, full benefits, and paid time off. Our benefits package is designed to support your overall health and financial security, and we continually invest in creating outstanding work experiences and endless development opportunities.

Join Our Team and Make a Difference

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Experience Specialist at Teleperformance, you'll be part of a global team that's dedicated to delivering exceptional customer experiences. Apply now and take the first step towards a fulfilling and successful career!

Teleperformance is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives.