Outbound Customer Service Representative - Healthcare Cost Management Solutions Expert

Join MultiPlan: Where Bright People Come to Shine!

Imagine a workplace that encourages you to interpret, innovate, and inspire. At MultiPlan, our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. With a 40-year legacy, we are an established company that helps our customers thrive by interpreting their needs and tailoring innovative healthcare cost management solutions. We are committed to creating a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.

About the Role

We are seeking an experienced Outbound Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, assisting them in an engaging and professional manner. You will have a steady Monday through Friday 40-hour per week schedule, with opportunities to pick from available shifts twice per year. You will also have the opportunity to receive an additional quarterly bonus based on performance.

Key Responsibilities

• Communicate with customers primarily by phone to verify and correct demographic information
• Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction
• Obtain information from customers and communicate feedback for follow-up when required to ensure satisfactory resolution
• Educate providers via phone to ensure inquiry resolution
• Ensure delivery of accurate information updates for input into all of the Company's applications
• Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues
• Collaborate, coordinate, and communicate across disciplines and departments
• Ensure compliance with HIPAA regulations and requirements
• Demonstrate Company's Core Competencies and values held within

As a Customer Service Representative, you will be working with sensitive data, and this role is considered a High-Risk Role. You will be required to maintain confidentiality in all required situations and adhere to the Company's policies and procedures.

Requirements

To be successful in this role, you will need:

• Minimum HS Diploma or GED
• Minimum 6 months customer service experience in an office environment
• Call center or telephone experience in a similar environment or industry
• Knowledge of medical and claim terminology
• Excellent communication (written, verbal, listening), organizational, problem-solving, leadership, customer service, interpersonal, follow-up, and data entry skills
• Ability to demonstrate reliability and dependability
• Ability to handle escalated situations in a customer service-oriented and professional manner
• Ability to maintain confidentiality in all required situations
• Ability to dissect, organize, and format multiple types of complex provider data for promotional use and/or reporting
• Ability to customize communication style to educate internal and external customers
• Ability to work independently as well as part of a team
• Ability to prioritize and manage time
• Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products

What We Offer

At MultiPlan, we offer a competitive compensation package, including:

• $17.00 per hour salary
• Health insurance, 401k, and bonus opportunity
• Excellent paid classroom training program, as well as continuous on-the-job coaching and mentoring
• Advancement and growth opportunities available to employees
• Flexible schedules whenever possible
• A wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities

Our benefits package includes:

• Medical, dental, and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• 401(k) match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

Career Growth Opportunities

At MultiPlan, we are committed to helping our employees grow and develop in their careers. With a wide range of professional development and educational programs, you will have the opportunity to enhance your skills and knowledge, and advance in your career. Our company culture encourages collaboration, innovation, and mutual respect, providing a supportive environment for employees to thrive.

Work Environment

As a remote Outbound Customer Service Representative, you will be working from home, with a steady Monday through Friday 40-hour per week schedule. We provide the tools and resources you need to be successful in this role, including a comprehensive training program and ongoing coaching and mentoring.

Company Culture

At MultiPlan, we are committed to creating a workplace that fosters mutual respect and collaboration. We value diversity, inclusion, and belonging, and strive to create an environment where every talented individual can participate and perform their best work. Our company culture is built on a foundation of integrity, innovation, and customer focus, and we are proud to be an Equal Opportunity Employer.

Why Join MultiPlan?

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to join our team. As a Customer Service Representative at MultiPlan, you will have the opportunity to make a meaningful contribution to our customers and our organization, while developing your skills and advancing your career. Apply today to be part of our dynamic team!

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.