**Experienced Work From Home Customer Support Analyst - Bilingual - $16-$18 Per Hour - Great Pay and Benefits**

Join the Team: Work From Home Customer Support Analyst

Your Employment Solutions (YES), a renowned leader in the Utah jobs market and a 5X winner of Best Places to Work, is currently seeking highly skilled and motivated bilingual Customer Support Representatives to join our team! As a work-from-home Customer Support Analyst, you will have the opportunity to work with a growing company located in Highland, Utah, and be part of a dynamic team that values performance, productivity, and collaboration.

About the Company

Our client company is a market-leading software organization with proven technology, specializing in wisdom teeth removal. They offer a unique and fun work environment that emphasizes employee engagement, empowerment, and passion for contributing to the company's success. With a culture that fosters growth and learning, this is a rare opportunity to join a team that values its employees and offers a great work-life balance.

Why You'll Love Working for YES!

• We care about you and work hard to match you with the right job that fits your skills and needs.
• We're a 5X winner of Best Places to Work and 2X winner of Utah's Best of State staffing agency.
• Our team is dedicated to providing a supportive and collaborative work environment that encourages growth and learning.
• We offer competitive pay, great benefits, and opportunities for career advancement.

Job Summary

As a work-from-home Customer Support Analyst, you will be part of a call center team supporting 4 markets and 16 offices. Your primary responsibilities will include:

• Scheduling patient surgeries and answering phones.
• Explaining the company's services and fees to patients.
• Answering questions and taking down insurance information.
• Scheduling and running financing applications.
• Coordinating with local surgery managers.

Key Responsibilities

Primary Responsibilities:

• Provide exceptional customer service to patients via phone and other communication channels.
• Schedule patient surgeries and procedures, ensuring accurate and efficient scheduling processes.
• Explain the company's services, fees, and policies to patients, addressing any questions or concerns.
• Take down insurance information and process financing applications.
• Collaborate with local surgery managers to ensure seamless patient care.
• Maintain accurate records and databases, ensuring data integrity and confidentiality.

Additional Responsibilities:

• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Contribute to team meetings and discussions, sharing ideas and best practices.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

Requirements and Qualifications

Essential Qualifications:

• Fluent in Spanish (reading, writing, and translation).
• Reside in Utah.
• Excellent people skills, with the ability to communicate effectively and empathetically with patients.
• Prior experience in sales, upselling, and customer support (at least 3 months).
• Reliable internet connection with 50-100 Mbps download speed and at least 10 Mbps upload speed.

Preferred Qualifications:

• Experience in a call center or customer support environment.
• Knowledge of medical terminology and procedures.
• Certification in customer service or a related field.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and other software applications.

Career Growth Opportunities and Learning Benefits

At YES, we are committed to helping our employees grow and develop their skills. As a Customer Support Analyst, you will have access to:

• Ongoing training and development programs.
• Career advancement opportunities within the company.
• Mentorship and coaching from experienced professionals.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

Our client company offers a unique and supportive work environment that values employee engagement and well-being. As a work-from-home Customer Support Analyst, you will enjoy:

• Flexible work arrangements, with the ability to work from home.
• A collaborative and dynamic team environment.
• Opportunities for growth and development.
• A culture that prioritizes employee well-being and work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $16-$18 per hour, depending on experience.
• Commission opportunities.
• Great benefits, including [insert benefits].

Shift and Schedule

The schedule for this position is:

• Monday - Friday, 8:30am - 5:00pm or 10:00am - 6:30pm.
• Every sixth Saturday, 8:00am - 4:00pm.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!