Customer Service Associate - Remote - Delivering Exceptional Experiences in Home Automation and Concierge Services

Join the Qleen Team: Revolutionizing Home Management with Exceptional Customer Service

Qleen is at the forefront of home automation and concierge services, making it effortless for homeowners to manage their household chores, from house cleaning and yard maintenance to window cleaning and pool maintenance. Our innovative platform connects homeowners with fully vetted service providers, ensuring seamless and efficient service delivery. We're now seeking a highly skilled and motivated Customer Service Associate to join our remote team in Arizona, playing a critical role in delivering exceptional customer experiences.

About Us

At Qleen, we're passionate about transforming the way people manage their homes. Our super-easy online booking application and A+ customer service team have set us apart in the industry. We're committed to providing an outstanding experience for both our customers and service providers, and we're looking for team members who share our vision and values.

Our Culture and Values

At Qleen, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. We believe in fostering a collaborative and supportive environment where our team members can thrive and grow. Our core values include:

• Customer Obsession: We're dedicated to delivering exceptional customer experiences and building long-term relationships.
• Innovation: We encourage creativity and innovation, always looking for ways to improve our services and platform.
• Teamwork: We believe in the power of teamwork and collaboration, working together to achieve our goals.
• Integrity: We're committed to acting with integrity, honesty, and transparency in all our interactions.

Job Summary

As a Customer Service Associate at Qleen, you will be the first point of contact for our customers and service providers, providing exceptional support and resolving issues efficiently. You'll work as part of a fully remote team, utilizing technology to communicate, train, and collaborate. If you're a self-motivated, detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities

• Customer Support: Answer incoming calls from customers and service providers, responding to emails, texts, and web chat inquiries in a timely and professional manner.
• Booking and Scheduling: Assist customers with bookings, including booking a service, canceling, and rescheduling, ensuring a seamless experience.
• Service Provider Support: Help service providers with questions or issues regarding work orders and policy questions, providing clear guidance and support.
• Troubleshooting: Troubleshoot software issues for customers and service providers, resolving problems efficiently and effectively.
• Team Collaboration: Work collaboratively with the remote team, utilizing technology to communicate, train, and share knowledge.
• Continuous Improvement: Identify areas for process improvement, providing feedback and suggestions to enhance the customer experience.

Essential Qualifications

• Experience: Previous experience in customer service, preferably in a call center or remote environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to provide clear, concise, and professional responses.
• Technical Skills: Proficient in using computers, software applications, and technology, with the ability to troubleshoot common issues.
• Self-Management: Ability to work independently with minimal supervision, managing multiple tasks and priorities.
• Attention to Detail: Detail-oriented, with a focus on accuracy and quality in work.
• Analytical Skills: Ability to analyze customer emails and provide thoughtful responses that address all aspects of a customer's concern.
• Time Management: Ability to track multiple issues at the same time, prioritizing tasks effectively.

Preferred Qualifications

• Industry Experience: Experience in the home automation or concierge services industry.
• Software Troubleshooting: Experience with software troubleshooting and issue resolution.
• Leadership Skills: Experience in a leadership or team lead role, with the ability to guide and support team members.

Skills and Competencies

• Customer Focus: A customer-centric approach, with a passion for delivering exceptional experiences.
• Communication: Excellent communication skills, with the ability to articulate complex information clearly.
• Problem-Solving: Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Adaptability: Ability to adapt to new technologies, processes, and procedures.
• Time Management: Effective time management skills, with the ability to prioritize tasks and meet deadlines.

Career Growth Opportunities and Learning Benefits

At Qleen, we're committed to the growth and development of our team members. We offer:

• Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
• Career Advancement: Opportunities for career advancement and growth within the company.
• Competitive Compensation: Competitive compensation and benefits package, including health insurance and paid time off.

Work Environment and Company Culture

As a remote team member, you'll have the flexibility to work from home, with the ability to connect with colleagues and management through technology. Our company culture is built on:

• Collaboration: Collaborative and supportive team environment.
• Innovation: Encouragement of innovation and creativity.
• Recognition: Recognition and rewards for outstanding performance.

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Pay Range: $17.50 to $20.50 per hour, based on experience.
• Health Insurance Benefits: Health insurance benefits available.
• Paid Time Off: Paid time off and opportunities for professional growth and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website at www.qleen.com to learn more about our company and to submit your application.

We're excited to welcome new team members who share our vision and values. Apply now and join our team in revolutionizing home management!