**Experienced Customer Account Representative (Inside Sales) – Virtual Customer Service Team**

Are you a sales professional looking for a new challenge? Do you want to join a dynamic and innovative company that is consistently ranked as a top employer in the US? Look no further! Comcast/Xfinity is seeking an experienced Customer Account Representative (Inside Sales) to join our virtual customer service team. As a key member of our team, you will play a critical role in selling Comcast products and services to our customers, providing them with the best value for their money. **About Comcast/Xfinity** Comcast/Xfinity is a leading media and technology company that brings together the best in entertainment and online experiences. We are a Fortune 50 leader, driving innovation and creating career opportunities across a wide range of locations and disciplines. Our company is at the forefront of change, moving at an amazing pace, thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day. **About the Role** As a Customer Account Representative (Inside Sales), you will be responsible for selling Comcast products and services to our customers, creating a package that best meets their needs. You will work in a virtual environment, interacting with customers via telephone, email, or face-to-face, to assist with a variety of customer inquiries and issues. You will also be responsible for: * Creating value around all of our products and services and tailoring a package to fit our customer's needs * Winning as a team, with relationship management skills and openness to feedback * Maintaining a courteous and friendly attitude when interacting with customers in a constantly changing environment * Building a positive work relationship with customers to enhance the image and public perception of a company * Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers * Selling additional services by recognizing opportunities to up-sell accounts and explaining new features * Striving to exceed overall performance goals of the organization **Responsibilities** * Ability to create value around all of our products and services and tailor a package to fit our customer's needs * Win as a team-Relationship management skills and openness to feedback * Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment * Build a positive work relationship with customers to enhance the image and public perception of a company * Present, promote, and sell products/services using solid arguments to existing and prospective customers * Sell additional services by recognizing opportunities to up-sell accounts; explain new features * Strive to exceed overall performance goals of the organization * Interact with customers via telephone, email, or face-to-face to assist with a variety of customer inquiries and issues * Elicit and record customer information and inquiries using a computerized system * Stay up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition * Recognize, convey, promote, and sell products and service value. Articulate our competitive advantage. Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner * Demonstrate closing techniques consistently, repeatedly, and in a timely manner * Demonstrate the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Act as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call * Promote and recommend Comcast products and services based on a logical relationship to the customer's needs and interests. Enter and confirm sales when appropriate * Support Other lines of business as call volume dictates * Interact and communicate collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience * Achieve overall performance goals of the organization * Attend training as required * Regular, consistent, and punctual attendance * Must be able to work nights and weekends, variable schedule(s) and overtime as necessary * Other duties and responsibilities as assigned **Requirements** * High school diploma or equivalent is required * 2-5 years of sales experience preferred * Demonstrates the ability to work independently with little or no supervision * In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router * Must have "home office" space in your home with the following requirements: + Home Office Requirements: - Have a quiet work area in a location that provides privacy from other people, activities, and noise - Have a steady work surface - Have a comfortable chair - Adequate lighting - Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits **Benefits** * Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision * 401k available after 90 days * Paid training * Free Comcast/Xfinity courtesy services (cable, high-speed internet, etc.) * (Must be in a Comcast serviceable area) * Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment * Tuition Reimbursement (where applicable) * Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS) * Compensation Package: + The pay is base hourly targeted commission and ranges up to $20.15 - $23.65/hour all in (base hourly pay rate ranges from $11.50 - $16/hour) + Actual base hourly rate depends on location + Our average performers make between $40k-50k annually **Why Join Comcast/Xfinity?** * We are a dynamic and innovative company that is consistently ranked as a top employer in the US * We offer a competitive compensation package, including a base hourly rate, targeted commission, and benefits * We provide opportunities for career growth and development, with a focus on teamwork and collaboration * We are committed to diversity and inclusion, with a goal of creating a workplace that is welcoming and inclusive for all employees * We offer a flexible and remote work environment, with the ability to work from home and have a better work-life balance **How to Apply** If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Employment Opportunity / Affirmative Action / Drug-Free Workplace Employer** Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer. We are committed to diversity and inclusion, with a goal of creating a workplace that is welcoming and inclusive for all employees. We welcome applications from diverse candidates and are an equal opportunity employer. Apply for this job