**Experienced Customer Service Representative (Remote) - Delivering Exceptional Customer Experiences in a Dynamic, Global Environment**

**About Us** At Concentrix + Webhelp, we're a forward-thinking global organization that's passionate about nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our organically diverse team from 70+ countries is united as our "game-changers," working together to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. **Join Our Team** We're looking for talented individuals who share our passion for providing exceptional customer service experiences. As a remote Customer Service Representative, you'll join a dynamic team that's dedicated to delivering outstanding results and making a real difference in the lives of our customers. With a focus on career growth and personal development, we'll provide you with all the training, technologies, and continuing support you need to succeed. **Career Growth and Personal Development** At Concentrix + Webhelp, we believe in investing in our people and their future. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! Our commitment to career growth and personal development is just one of the reasons why we're a top choice for over 400,000 game-changers around the globe. **Key Responsibilities** As a Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Helping customers resolve basic technical issues * Tracking, documenting, and retrieving information in databases * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * 1+ year of customer service experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** At Concentrix + Webhelp, we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Work Environment and Company Culture** As a remote Customer Service Representative, you'll work from the comfort of your own home, with a quiet and distraction-free environment. Our company culture is built on a foundation of inclusivity, diversity, and respect, with a focus on delivering exceptional customer experiences and making a real difference in the lives of our customers. **Compensation and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks that are designed to support your career growth and personal development. Our benefits include: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice." **Equal Opportunity Employer** Concentrix + Webhelp is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job