Vice President, Product Research & Insights - Shaping the Future of Customer Experience with AI, Data, and CRM

Unlock Your Potential as a Trailblazer at Salesforce

At Salesforce, we're not just a company - we're a movement. We're on a mission to inspire the future of business with AI, Data, and CRM, and we're looking for talented individuals to join our journey. As a leader in the industry, we're committed to helping companies across every sector blaze new trails and connect with customers in innovative ways. If you're passionate about driving business growth, fostering customer satisfaction, and making a positive impact on the world, you've come to the right place.

About the Role: Vice President, Product Research & Insights

We're seeking an exceptional Vice President, Product Research & Insights to lead our Research & Insights (R&I) team in delivering data-driven insights that shape the future of Salesforce's highest priority technical products, including Agentforce, AI, and Platform. As a strategic partner to product management, engineering, User Experience (UX), and go-to-market teams, you'll play a critical role in creating experiences that delight our customers and drive business success.

Key Responsibilities

• Define and Lead the Research Agenda: Develop and execute the research and insights agenda for our most critical products, ensuring the delivery of high-impact insights that inform product decisions.
• Collaborate with Cross-Functional Executives: Partner with General Managers (GMs) and cross-functional executives to deliver insights that drive the end-to-end product life cycle, from concept to launch.
• Drive Insight Impact: Ensure that insights are integrated throughout the Technology & Product organization and Salesforce at large, driving business outcomes and customer satisfaction.
• Lead and Develop a High-Performing Team: Manage, mentor, and grow a globally distributed research team, fostering a culture of excellence and innovation.
• Manage Business Operations: Oversee the team's business operations, including budget management and resource procurement, to ensure efficient and effective research practices.
• Foster a Data-Driven Culture: Promote an insight-informed and data-driven culture across the company, driving business decisions with research-backed insights.

Essential Qualifications

• Proven Track Record: Demonstrated experience in delivering insight work with measurable business outcomes, preferably in the CRM, enterprise business software, or analogous industries.
• Research Expertise: Strong background in research craft and its execution in a business environment, with a deep understanding of research methodologies and techniques.
• Collaboration and Agility: Excellent cross-disciplinary collaboration skills, with the ability to navigate complex organizational issues and drive results in a fast-paced environment.
• Leadership and Management: Strong leadership and management expertise, with a proven ability to lead and develop high-performing teams.
• Executive-Level Presentation Skills: Ability to present complex research findings and insights to executive-level stakeholders in both business and technical contexts.
• Education: University degree in a research or business-focused field, such as Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, or Design Research.
• Experience: Minimum of 15 years of experience leading research in product development, user experience, or technology contexts.

Preferred Qualifications

• Industry Experience: Experience in CRM, enterprise business software, or analogous industries, with a deep understanding of the business and technical landscapes.
• Technical Skills: Familiarity with technical products and platforms, including AI, data analytics, and cloud-based technologies.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Strategic Thinking: Ability to think strategically, driving business outcomes with research-backed insights.
• Collaboration and Communication: Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Research and Analysis: Strong research and analysis skills, with the ability to design and execute research studies, analyze data, and derive actionable insights.
• Leadership and Management: Proven leadership and management expertise, with the ability to lead and develop high-performing teams.
• Business Acumen: Strong business acumen, with a deep understanding of the business and technical landscapes.

Career Growth Opportunities and Learning Benefits

At Salesforce, we're committed to helping our employees grow and develop their skills, with opportunities for career advancement and professional growth. As a Vice President, Product Research & Insights, you'll have access to:

• Training and Development Programs: Comprehensive training and development programs to enhance your skills and stay up-to-date with industry trends.
• Mentorship and Coaching: Opportunities for mentorship and coaching from experienced leaders and professionals.
• Networking Opportunities: Access to a global network of professionals and thought leaders in the industry.

Work Environment and Company Culture

At Salesforce, we're proud of our company culture, which is built on a foundation of trust, transparency, and innovation. As a remote employee, you'll be part of a global community that values:

• Diversity and Inclusion: We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected.
• Employee Well-being: We prioritize employee well-being, with programs and initiatives that support physical, mental, and emotional health.
• Community Engagement: We're dedicated to giving back to our communities, with opportunities for volunteerism and community engagement.

Compensation, Perks, and Benefits

We're committed to offering a competitive compensation package, with a salary range of $255,600 to $449,600 for Washington-based roles, and $281,000 to $491,500 for California-based roles. In addition to a competitive salary, you'll have access to:

• Incentive Compensation: Opportunities for incentive compensation, tied to individual and company performance.
• Equity: Equity compensation, giving you a stake in the company's success.
• Benefits: Comprehensive benefits package, including medical, dental, vision, and wellness programs.
• Perks: Access to a range of perks, including flexible work arrangements, employee discounts, and more.

Join Our Journey

If you're a motivated and experienced leader with a passion for driving business growth and customer satisfaction, we want to hear from you. As a Vice President, Product Research & Insights at Salesforce, you'll have the opportunity to shape the future of customer experience with AI, Data, and CRM. Apply now and let's discuss how you can become a vital part of our success story.