Experienced Virtual Assistant for B2B Software Company - Part-Time Remote Role with Flexible Scheduling

Join Our Dynamic Team as a Virtual Assistant and Drive Success in a Thriving B2B Software Industry

We're a small, yet successful B2B software company based in Sweden, with a global presence and a product that empowers business users to update and manage SQL Server data through a Microsoft Excel Add-In. Our company, SQL Spreads, has established itself as a trusted solution for mid to large-sized companies across 50+ countries, primarily in the IT and Finance sectors. With a strong focus on organic traffic and inbound inquiries, we're looking for a highly skilled and experienced Virtual Assistant to join our team on a part-time basis.

About Us and Our Product

SQL Spreads is a revolutionary B2B software product that simplifies the way businesses interact with SQL Server data. By integrating seamlessly with Microsoft Excel, our Add-In enables users to effortlessly update and manage their data, streamlining processes and improving productivity. With over 900 customers worldwide, we're committed to delivering exceptional customer experiences and support.

Your Role: Virtual Assistant

As a Virtual Assistant, you will play a critical role in supporting our sales and customer service teams, ensuring that our customers receive the highest level of service and support. This part-time contract role requires 5-10 hours per week, with the potential for additional hours as you grow into the position.

Key Responsibilities

• Customer Support:
  • Check our HelpScout inbox twice daily to respond to customer inquiries regarding licensing, product details, and sales.
  • Forward technical issues to our development team when necessary.
  • Engage in calls with customers to address product and licensing questions, gather information about their issues, and potentially conduct simple product demos.
• Administrative Support:
  • Create quotes and invoices.
  • Maintain and update customer information in our systems.
  • Assist with end-of-month reporting, including compiling sales figures and updating records.
• Short-Term Projects:
  • Support tasks such as data cleanup, setting up new systems, and coordinating customer interviews or reviews.
• Collaboration:
  • Report to the Customer Service/Marketing/Sales representative and contribute to team goals.

Why This Role is Perfect for You

If you're a stay-at-home mom or working mom seeking flexible, part-time work that fits into your busy schedule, this role is an ideal opportunity. You'll enjoy a supportive work environment, engaging tasks, and the chance to be part of a small, successful tech company with a remote-first, global team.

Essential and Preferred Qualifications

Experience

• 5+ years in administrative roles.
• Familiarity communicating with customers in mid to large-sized companies in the US.

Skills

• Proficiency in Microsoft Office and Google Docs.
• Strong organizational and time-management skills.
• Fluent English communication (written and spoken).

Availability

• Located in the US (East Coast), with at least 2-4 hours of overlap with CET business hours (8am-4pm CET).
• Able to commit to 5-10 hours per week initially.

Bonus Points

• Experience in a tech company is a plus, although not required.

What You'll Love About This Role

This part-time Virtual Assistant role offers a unique blend of flexibility, meaningful work, and opportunities for growth. You'll enjoy a family-friendly schedule, engaging tasks, and the chance to work with happy customers who appreciate your support. As you grow into the role, you'll have the potential to take on additional responsibilities and contribute to the success of our team.

Career Growth Opportunities and Learning Benefits

As a Virtual Assistant with our company, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll work closely with our Customer Service/Marketing/Sales representative to achieve team goals and contribute to the success of our company. With a strong focus on organic growth and customer satisfaction, you'll be an integral part of our team and have the chance to grow with us.

Work Environment and Company Culture

At SQL Spreads, we're committed to fostering a positive and inclusive work environment that values flexibility, collaboration, and innovation. As a remote-first company, we understand the importance of work-life balance and offer a flexible schedule that accommodates your needs. Our global team is dedicated to delivering exceptional customer experiences and support, and we're looking for a Virtual Assistant who shares our values and passion for excellence.

Compensation, Perks, and Benefits

We offer a competitive salary for this part-time role, reflecting our commitment to attracting and retaining top talent. As a member of our team, you'll enjoy a flexible and family-friendly work environment, opportunities for growth and development, and the chance to work with a successful and dynamic company.

Apply Now and Take the First Step in Your Career

If you're a motivated and experienced Virtual Assistant looking for a part-time role with a flexible schedule, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and discussing how you can contribute to the success of our team.

Don't miss out on this chance to join our dynamic team and drive success in a thriving B2B software industry. Apply now and take the first step in your career!