Temporary Bilingual Service Delivery Team Lead - Remote Customer Experience Management

Join the Team That's Changing the Face of Customer Experience

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you have a knack for motivating and mentoring others? We're looking for a talented Temporary Bilingual Service Delivery Team Lead to join our remote team at TTEC. As a leader in the customer experience industry, we're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a new challenge that will help you grow your career, we want to hear from you!

About TTEC

At TTEC, we're dedicated to making customers happy. For over 40 years, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We work with many of the world's leading iconic and hypergrowth brands, talking, messaging, texting, and video chatting with millions of customers every day. Our business is about creating exceptional customer experiences that start with our team members.

The Role

As a Temporary Bilingual Service Delivery Team Lead working remotely in the USA, you'll play a critical role in delivering amazing customer experiences while leading and managing a team of customer service representatives. You'll be the first line manager for your team, responsible for coaching, mentoring, and motivating them to achieve their goals. You'll also be responsible for addressing customer escalations, answering associate questions, and ensuring quality customer experiences on every call.

Key Responsibilities

• Lead and manage a team of customer service representatives, providing coaching, mentoring, and feedback to ensure they're on track to meet their goals
• Motivate and inspire team members to resolve issues, accomplish goals, and influence their career mobility
• Address customer escalations and ensure quality customer experiences on every call
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
• Coordinate training on new or revised information relating to services, products, or processes
• Promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

What You Bring to the Role

We're looking for a leader who is passionate about delivering exceptional customer experiences and has a knack for motivating and mentoring others. To be successful in this role, you'll need:

Essential Qualifications

• Associate degree, technical school, or equivalent work experience
• Great written and verbal communication skills in Spanish and English
• Customer-focused mindset
• Comfortable with computer systems
• Flexibility to work various shifts during 24x7 hours of operations

Preferred Qualifications

• Previous experience in a leadership or management role
• Experience in the customer service industry
• Knowledge of customer experience management principles and practices

What You Can Expect

At TTEC, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a team member, you can expect:

Career Growth Opportunities

• Opportunities for career advancement and professional growth
• Training and development programs to help you build new skills
• A supportive and inclusive work environment that encourages feedback and growth

Benefits and Perks

• Competitive salary range of $25-$30 per hour
• Paid time off (PTO) and wellness and healthcare benefits
• Tuition reimbursement and other benefits
• A global team of curious lifelong learners guided by our company values

Why Join TTEC?

At TTEC, we're proud to be an equal opportunity employer that values diversity, inclusion, and respect. We believe that our team members are our greatest asset, and we're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a new challenge that will help you grow your career, we want to hear from you!

How to Apply

If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you and discuss this fantastic opportunity to grow your career.