Experienced Remote Inbound Customer Service Representative - Power Company Support & Sales

Join TelAffects, a Leader in Customer Experience, and Shape Your Career from the Comfort of Your Home

At TelAffects, we're not just about providing customer service; we're about creating meaningful interactions that matter. As a prominent business process outsourcing company, we specialize in delivering top-notch support to our clients, including a well-known power company. We're seeking a skilled and motivated Remote Inbound Customer Service Representative to join our dynamic team. If you're passionate about delivering exceptional customer experiences, have a knack for sales, and are looking for a flexible work-from-home opportunity, this is the role for you.

About Our Company and This Opportunity

TelAffects has been recognized by the Orlando Sentinel as one of Central Florida's Top 25 Companies for Working Families multiple times, reflecting our commitment to a positive and supportive work environment. We're an employee-centric organization that values open communication, teamwork, and continuous growth. As a Remote Inbound Customer Service Representative, you will be the face of our client's brand, providing critical support and sales services to their customers. This role is not just about handling customer inquiries; it's about building relationships, resolving issues, and offering solutions that enhance our clients' services.

Key Responsibilities

• Handle a high volume of inbound customer calls with professionalism and poise, addressing a range of inquiries from power outage issues to payment arrangements and service activations/deactivations.
• Identify and capitalize on sales opportunities by offering additional products and services, such as surge protection programs, home wiring services, and water heater repair plans, to customers.
• Utilize our technology platforms to manage customer interactions, update account information, and track sales and customer service metrics.
• Work in a fast-paced, dynamic environment, adapting to changing customer needs, product offerings, and company initiatives.
• Meet and exceed sales and customer service targets, contributing to the overall success of our team.
• Maintain a high level of product knowledge and stay updated on our client's services and promotions to effectively communicate value to customers.

Essential Qualifications and Skills

To excel in this role, you must have:

• A minimum of one year of recent experience in inbound customer service, preferably in a similar industry or with a sales component.
• Proven track record of upselling or cross-selling products or services, with the ability to articulate your sales strategies and achievements.
• Excellent verbal and written communication skills, with a professional tone and demeanor.
• Technical savvy, with the ability to quickly learn and navigate multiple software applications while maintaining a high level of customer engagement.
• Strong time management and organizational skills, capable of working independently in a remote setting while meeting productivity and quality standards.
• Attention to detail and a commitment to accuracy in all customer interactions and data entry.
• The ability to pass a background check and drug test.

Preferred Qualifications

While not mandatory, having experience in the energy or utility sector, or with similar BPO (Business Process Outsourcing) environments, can be a significant plus. Additionally, candidates who have worked in a remote or work-from-home setting before and have demonstrated success in managing their time and productivity will be highly considered.

What We Offer

At TelAffects, we're committed to supporting our employees' career growth and well-being. Here are just a few benefits of joining our team:

• Competitive Compensation: Enjoy a starting pay of $14 per hour, with opportunities to earn more through bonuses and commissions, potentially taking your hourly earnings up to $17.
• Flexible Work Arrangements: Work from the comfort of your home, with a set schedule of 40 hours per week, Monday through Friday, between 7 am and 7 pm Eastern Time.
• Daily Pay Access: Through our partnership with Payactiv, you can access a portion of your earned wages before payday, giving you more control over your finances.
• Comprehensive Benefits: After 90 days, you'll be eligible for medical, dental, vision, life, and disability insurance.
• Paid Time Off: Accrue up to three weeks of paid time off after your first year of service.
• 401(k) Plan: Start saving for your future with our 401(k) plan.
• Continuous Training and Growth: Take advantage of ongoing training opportunities to enhance your skills and advance your career.

Our Culture and Work Environment

At TelAffects, we pride ourselves on fostering a collaborative, fun, and professional work environment. As a remote team member, you'll be part of a close-knit community that values open communication, mutual respect, and teamwork. We're proud to be recognized as one of Central Florida's Top 25 Companies for Working Families, and we're committed to maintaining a workplace culture that supports our employees' well-being and success.

Why Join Us?

If you're a motivated and customer-focused professional looking for a challenging yet rewarding role, we want to hear from you. At TelAffects, you'll have the opportunity to make a real difference in our clients' customer experiences while developing your skills and advancing your career. With our commitment to employee growth, flexible work arrangements, and comprehensive benefits, we offer a compelling proposition for anyone looking to take their customer service and sales career to the next level.

Ready to embark on a fulfilling career journey with a dynamic and supportive team? Apply now to join our community of professionals making a difference, one customer interaction at a time.