Director - Customer Analytics & Economics: Shaping the Future of Travel through Data-Driven Insights

Join Expedia Group as a Director - Customer Analytics & Economics and Revolutionize the Travel Industry

Expedia Group is on a mission to power travel for everyone, everywhere through its global platform. As a leader in the travel industry, we're driven by the core belief that travel is a force for good, helping people experience the world in new ways and build lasting connections. We're now seeking a dynamic and motivated Director - Customer Analytics & Economics to join our Expedia Brands team within the Marketing Analytics Organization. If you're passionate about delivering business outcomes, bringing teams together, and making a meaningful impact, this is an exciting opportunity to join our team and drive the business forward.

About the Role

As a Director - Customer Analytics & Economics, you will lead our customer analytics team in delivering powerful insights that shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. You will own and define the customer analytics roadmap, working closely with business stakeholders and other analytics teams to develop and implement solutions that optimize our investments and improve profitability.

Key Responsibilities

• Lead a team of approximately 8 analysts to deliver against a broad range of projects, applying advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value.
• Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired.
• Measure and provide insights and solutions into how to maximize customer lifetime value, creating a customer performance forum where you readout on customer KPIs and provide insights and recommendations to improve results.
• Support business teams in evaluating where to make investments to optimize customer returns, working closely with stakeholders across all levels, including VPs/SVPs.
• Communicate complex concepts concisely and clearly, bringing extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization.

Essential Qualifications

• 10+ years of experience in a similar analytical role, preferably in the tech or travel industry.
• Experience directly managing a team or demonstrated leadership skills in a senior-level role.
• Excellent analytical problem-solving skills and strong commercial acumen.
• Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions.
• Skilled in engaging with stakeholders across all levels and communicating complex concepts concisely and clearly.

Preferred Qualifications

• Prior experience in the travel industry, with a deep understanding of the business and its challenges.
• Demonstrated project and partner management skills, working with multiple teams across several countries.
• Experience with advanced analytical and modeling techniques, including data visualization and statistical modeling.
• Strong business acumen, with the ability to drive business outcomes and make a meaningful impact.

Skills and Competencies

To succeed in this role, you'll need to possess a combination of skills and competencies, including:

• Analytical problem-solving skills, with the ability to work through complex problems and develop innovative solutions.
• Strong commercial acumen, with a deep understanding of the business and its challenges.
• Leadership skills, with the ability to manage and coach a diverse team of analysts.
• Communication skills, with the ability to communicate complex concepts concisely and clearly to stakeholders across all levels.
• Strategic thinking, with the ability to develop and implement solutions that drive business outcomes.

Career Growth Opportunities and Learning Benefits

As a Director - Customer Analytics & Economics at Expedia Group, you'll have the opportunity to drive business outcomes, lead a high-performing team, and develop your skills and expertise in a dynamic and fast-paced environment. You'll work closely with stakeholders across the organization, developing a deep understanding of the business and its challenges. You'll also have access to a range of training and development programs, designed to help you grow and succeed in your role.

Work Environment and Company Culture

At Expedia Group, we're committed to creating an inclusive work environment with a diverse workforce. We value collaboration, innovation, and teamwork, and we're passionate about making a positive impact on the world. Our office locations in Austin and Seattle offer a dynamic and fast-paced work environment, with a range of amenities and benefits to support employees and their families.

Compensation, Perks, and Benefits

The total cash range for this position is $221,000 to $309,500, with the potential to increase your pay up to $353,500 based on ongoing, demonstrated, and sustained performance. We're proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. We also offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership to fuel each employee's passion for travel.

Conclusion

If you're a dynamic and motivated leader with a passion for delivering business outcomes, we encourage you to apply for this exciting opportunity to join Expedia Group as a Director - Customer Analytics & Economics. With a range of benefits, perks, and opportunities for growth and development, we're confident that you'll find this role both challenging and rewarding. Join our team and help shape the future of travel through data-driven insights.