Experienced Remote Data Entry Specialist – Live Chat and Customer Service Representative for American Express, Utilizing Advanced Data Analytics and Technical Skills for Business Growth and Customer Satisfaction

Introduction to American Express and the Role

American Express is a globally recognized brand, synonymous with excellence in financial services and customer experience. As a leader in the industry, we are committed to innovation, diversity, and the well-being of our employees and customers. We are seeking an experienced and skilled Data Entry Specialist to join our team, working remotely and utilizing live chat to provide exceptional customer service and support. This role offers a unique opportunity to work with a dynamic team, leveraging advanced data analytics and technical skills to drive business growth and customer satisfaction.

Key Responsibilities

As a Data Entry Specialist with American Express, you will be responsible for a range of duties, including:

• Collaborating closely with utility teams to outline, develop, and capture business needs, utilizing your expertise in data analysis and customer service
• Growing knowledge of Voice of the Customer (VOC) methods and leveraging this expertise to define and transform data within our Cornerstone Large Data Platform
• Designing and building robust data model architecture to support efficient data processing and standardized metric definitions
• Utilizing big data and batch/real-time analytical solutions, leveraging transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions and ensure data quality and accuracy
• Providing guidance to enhance competencies and drive efficiency in computing programs using the big data ecosystem
• Powering customer story analysis and elaboration, design and development of software programs, testing and building automation tools
• Proactively identifying and automating manual tasks to improve productivity and efficiency
• Collaborating with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end strategy

Essential Qualifications

To be successful in this role, you will need:

• Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting for data-driven projects, with a minimum of 3+ years of experience
• Experience with agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Prior experience in customer service or data entry roles, with excellent typing speed and accuracy
• Strong communication skills, both written and verbal, with the ability to multitask and prioritize in a fast-paced environment
• Proficiency in using computer applications and navigating online systems, with flexible availability to work varying shifts as needed

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working with large data sets and analytics tools, with a strong understanding of data quality and accuracy
• Knowledge of VOC methods and their application in business settings
• Experience with automation tools and technologies, such as robotic process automation (RPA)
• Strong problem-solving skills, with the ability to analyze complex data sets and identify trends and insights

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong technical skills, with experience in data analysis, programming languages, and software development
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
• Strong problem-solving and analytical skills, with the ability to analyze complex data sets and identify trends and insights
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Strong attention to detail, with a focus on quality and accuracy in all aspects of work

Career Growth and Learning Benefits

At American Express, we are committed to the growth and development of our employees, offering a range of career growth and learning benefits, including:

• Comprehensive training and support resources, to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth, with a range of roles and responsibilities available
• Access to industry-leading technologies and tools, to help you stay up-to-date with the latest developments and trends
• A strong focus on employee well-being, with a range of benefits and programs to support your physical, financial, and emotional health

Work Environment and Company Culture

At American Express, we pride ourselves on our dynamic and supportive work environment, with a strong focus on collaboration, teamwork, and employee well-being. Our company culture is built around a set of core values, including:

• A commitment to excellence, with a focus on quality and accuracy in all aspects of work
• A strong focus on customer service, with a commitment to delivering exceptional experiences and support
• A culture of innovation, with a focus on creativity, experimentation, and continuous learning
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $35, with opportunities for career growth and advancement. Our benefits package includes:

• Remote work opportunity, with the flexibility to work from home
• Access to comprehensive training and support resources
• Potential for career growth and advancement within American Express
• Eligibility for employee benefits, such as healthcare, retirement plans, and more

Conclusion

If you are a motivated and skilled Data Entry Specialist, with a passion for customer service and data analysis, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to work with a dynamic and supportive group of professionals, leveraging advanced data analytics and technical skills to drive business growth and customer satisfaction. Apply now to join our team and take the first step towards a rewarding and challenging career with American Express.