**Experienced Remote Customer Service Representative - Financial Technology Industry with Growth Opportunities**

Join the OppFi Team: Empowering Financial Health for Everyday Consumers

At OppFi, we're on a mission to revolutionize the financial technology industry by providing accessible credit options to millions of underserved consumers. As a leading fintech platform, we're committed to creating a customer-obsessed culture that puts the needs of our customers at the forefront of everything we do. We're seeking a talented and motivated Customer Service Representative to join our team and help us achieve our goal of empowering financial health for everyday consumers.

About OppFi

We're an Inc. 5000 company for six consecutive years, recognized as a Deloitte's Technology Fast 500, and named one of the fastest-growing Chicagoland companies by Crain's Chicago Business. Our company culture is built on the principles of inclusivity, innovation, and customer-centricity. We're proud to be an equal opportunity employer and strive to create a workplace that actively works to dismantle systems of oppression.

The Role

As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences to our customers and prospective customers. You will respond to high-volume inbound calls, provide accurate and up-to-date information, and ensure compliance with all regulations. This is an entry-level role with opportunities for career growth and development within our organization.

Key Responsibilities:

• Respond to high-volume (50-80) inbound calls daily, providing accurate and up-to-date information to customers and prospective customers
• Provide excellent customer experiences, treating all callers with respect and empathy
• Follow all policies, procedures, and compliance regulations to ensure a seamless customer experience
• Reroute calls to Loan Advocates and Customer Advocates as needed
• Accurately enter data into our systems to maintain accurate records

What You'll Bring to the Team

Essential Qualifications:

• 2+ years of experience in a contact center environment
• Experience with high-volume customer interactions
• Commitment to delivering excellent customer service
• Accurate data entry skills
• Availability to work during weekdays and one Saturday each month (in exchange for one weekday off)
• Collections or Sales-oriented contact center experience

Preferred Qualifications:

• Experience in the financial services industry
• Knowledge of financial regulations and compliance
• Previous experience with customer service software and technology

Career Growth Opportunities

At OppFi, we're committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you'll have the chance to advance to roles such as Customer Service Lead, Customer Service Supervisor, Loan Advocate, or Customer Advocate. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is.

Learning Benefits

We offer a range of learning benefits to support your professional development, including:

• Day 1 Orientation and training with your manager and team
• Lunches with our CEO and President
• Educational summit featuring presentations by our senior leaders
• Access to LinkedIn Learning courses
• Monthly meditation and yoga classes

Work Environment and Company Culture

We offer a flexible remote work environment, allowing you to work from the comfort of your own home. Our company culture is built on the principles of inclusivity, innovation, and customer-centricity. We strive to create a workplace that actively works to dismantle systems of oppression and empower our employees to thrive.

Compensation and Benefits

We offer a competitive compensation package, including:

• $16.50/hour salary (based on qualifications and experience)
• 1-time equity grant based on level
• 401(k) matching program
• Paid vacation time off
• Medical, dental, and vision coverage
• Fringe benefits platform with lifestyle rewards

Why Join OppFi?

At OppFi, we're committed to creating a workplace that empowers our employees to thrive. We offer a range of benefits and opportunities for career growth and development. If you're passionate about delivering exceptional customer experiences and empowering financial health for everyday consumers, we encourage you to apply for this exciting opportunity.