Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat... support.
Responsibilities:
Respond to customer inquiries and resolve issues through live chat
Provide accurate and timely information on insurance plans and benefits
Troubleshoot technical issues with online tools and resources
Collaborate with team members to ensure a seamless customer experience
Maintain detailed records of customer interactions and transactions
Adhere to company policies and procedures regarding confidentiality and data security
Requirements:
Energetic and dedicated personality traits
Strong attention to detail and problem-solving skills
Excellent written communication skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office and web-based applications
Experience in customer service or support roles
High school diploma or equivalent required
Benefits:
Vision insurance
Paid Time Off (PTO)
Gym membership
Working Environment:
At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.
Deadline to Apply:
August 8, 2026
Equal Opportunity Statement:
Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.