Student Interlibrary Services Assistant - Supporting Resource Sharing and Document Delivery at American University

Join American University's Team as a Student Interlibrary Services Assistant

American University, a renowned student-centered research institution in Washington, DC, is seeking a highly motivated and detail-oriented Student Interlibrary Services Assistant to support its Resource Sharing & Discovery Services department. As a pivotal member of the library team, you will play a crucial role in facilitating the exchange of resources between libraries, ensuring that students and faculty have access to the materials they need to excel in their academic pursuits.

About American University

American University is distinguished by its highly-ranked schools and colleges, internationally-renowned faculty, and commitment to creating meaningful change in the world. With a strong focus on student success, the university provides a dynamic and inclusive environment that fosters academic excellence, innovation, and social responsibility. As a Student Interlibrary Services Assistant, you will be an integral part of this vibrant community, contributing to the university's mission to empower students to become engaged citizens and leaders in their chosen fields.

Key Responsibilities

• Processing Interlibrary Loan (ILL) and Document Delivery Requests: Manage incoming and outgoing ILL loan and article requests, as well as Document Delivery chapter requests, ensuring timely and accurate processing.
• Resource Sharing and Material Handling: Shelve, retrieve, and transport books and other print materials; package and ship outgoing library materials; and process and check in incoming materials.
• Digitization and Electronic Resource Management: Digitize chapter and article resource-sharing requests; fulfill e-journal lending requests; and upload articles through ILLiad software.
• Patron Account Management: Upload requested materials to patron accounts, ensuring that students and faculty have access to the resources they need.
• Copyright and License Agreement Interpretation: Learn and interpret copyright and license agreements for electronic collections, ensuring compliance with relevant regulations.
• Additional Projects: Assist with special projects and initiatives within the ILS unit, contributing to the ongoing improvement of resource sharing and document delivery services.

Essential Qualifications

• Excellent Customer Service Skills: Provide courteous and effective support to students, faculty, and staff, responding to queries and resolving issues in a timely and professional manner.
• Organizational and Communication Skills: Demonstrate strong organizational abilities, prioritizing tasks and managing multiple responsibilities; communicate effectively with colleagues and patrons.
• Problem-Solving and Analytical Skills: Identify and resolve problems, using analytical skills to troubleshoot issues and improve processes.
• Basic Computer Skills: Possess basic computer skills, including proficiency in software applications and online systems.
• Physical Ability: Lift up to 20 pounds and navigate the library environment with ease.
• Independence and Flexibility: Work independently with minimal supervision, demonstrating flexibility and adaptability in a dynamic environment.

Preferred Qualifications

• Library Experience: Previous experience working in a library or similar environment, with knowledge of library operations and procedures.
• ILLiad Software Experience: Familiarity with ILLiad software and other resource sharing systems.
• Copyright and Licensing Knowledge: Understanding of copyright and licensing agreements, with the ability to interpret and apply relevant regulations.

Career Growth Opportunities and Learning Benefits

As a Student Interlibrary Services Assistant, you will have the opportunity to develop valuable skills and experience in a dynamic and supportive environment. You will gain hands-on experience with resource sharing and document delivery systems, as well as exposure to copyright and licensing regulations. This role will also provide you with the chance to develop your communication and problem-solving skills, working with students, faculty, and staff to resolve issues and improve processes.

Work Environment and Company Culture

American University is committed to creating a welcoming and inclusive environment that values diversity, equity, and inclusion. As a member of the library team, you will be part of a collaborative and dynamic community that is dedicated to supporting student success. The university offers a range of resources and support services to help employees thrive, including professional development opportunities, wellness initiatives, and employee recognition programs.

Compensation and Benefits

American University offers a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development. As a student employee, you will also have access to a range of university resources and services, including library facilities, academic support services, and campus events.

Conclusion

If you are a motivated and detail-oriented individual with a passion for supporting student success, we encourage you to apply for this exciting opportunity. As a Student Interlibrary Services Assistant, you will play a vital role in facilitating the exchange of resources between libraries, ensuring that students and faculty have access to the materials they need to excel in their academic pursuits. Join American University's team and take the first step towards a rewarding and engaging experience.