Remote Call Center Representative - 1st Shift - Work from Home Opportunity with AAA Northeast

Join a Team that Cares: Work from Home Call Center Representative

Are you looking for a fulfilling career that allows you to make a difference in people's lives? Do you want to be part of a team that is passionate about delivering exceptional customer service? Look no further than AAA Northeast, a trusted brand that has been serving millions for over a century. We're now hiring a Remote Call Center Representative to join our team on a 1st shift schedule, working from the comfort of your own home.

About Us

At AAA Northeast, we're committed to helping and serving our members as a way of life. Our team is dedicated to providing top-notch service, and we're recognized as a top employer and best place to work across the Northeast year after year. We're proud to be part of a legacy that spans over a century, and we're excited to have you join our team.

Job Summary

As a Remote Call Center Representative, you'll be the first point of contact for prospective and current members requesting road service. You'll provide Five Diamond Customer service, answering questions, and providing detailed information regarding AAA road service products and services. Your goal will be to ensure member retention, renewal, and new membership sales, all while working from the comfort of your own home.

Key Responsibilities

• Takes road service calls while being mindful of members' emotional and physical wellbeing, gathering required information to provide timely service.
• Utilizes department software to ensure efficient dispatch, prioritize calls for safety issues, and research membership status.
• Provides information to members on road service policies and procedures, explaining the benefits of AAA membership and selling memberships.
• Determines the appropriate course of action for each call received, consulting with supervisors for members with special circumstances.
• Tracks estimated time of arrivals (ETAs) and acts to resolve long-standing service calls, acting as an interface between Dispatch and members to enhance customer service.
• Responds to a wide variety of member inquiries, referring members to other departments to ensure customer satisfaction.

Requirements

To be considered for this role, you'll need:

• A High School Diploma or GED.
• Customer Service experience (Call Center experience is a plus).
• If applying for a bilingual role, you must satisfactorily pass a translation assessment during pre-hire screening.
• The ability to work from home with a reliable high-speed internet connection.
• Availability to work at least one weekend shift.

Essential Skills

To succeed in this role, you'll need:

• The ability to address various high-volume and challenging situations.
• Excellent communication skills, both written and verbal.
• The ability to read maps and utilize navigation resources.
• Persuasive skills to convince others to buy goods/services or change their minds or actions.
• The ability to maintain confidentiality and operate a computer with relevant software applications.
• If bilingual, verbal and written fluency in the stated target language and English.

What We Offer

At AAA Northeast, we offer a competitive salary range of $18.50-$19.50 per hour. You'll also enjoy:

• A flexible work-from-home arrangement, allowing you to work from the comfort of your own home.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment, with a team that's passionate about delivering exceptional customer service.
• A company culture that values giving back to the community.
• A range of benefits and perks, including the opportunity to be part of a legacy brand that spans over a century.

Career Growth Opportunities

At AAA Northeast, we're committed to helping our employees grow and develop in their careers. As a Remote Call Center Representative, you'll have opportunities to:

• Develop your customer service skills, working with a diverse range of members.
• Learn about the road service industry and AAA's products and services.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Participate in training and development programs to enhance your skills and knowledge.

Company Culture

At AAA Northeast, we're proud of our company culture, which values:

• Delivering exceptional customer service.
• Giving back to the community.
• Supporting our employees' growth and development.
• Fostering a dynamic and supportive work environment.

Ready to Apply?

Don't hesitate to apply if you're passionate about delivering exceptional customer service and want to be part of a team that cares. We value a great attitude and a willingness to learn above all. Submit your application today and join our team as a Remote Call Center Representative!

We're excited to hear from you and discuss this opportunity further.