Analyst – Training & Enablement - Remote Opportunity with American Express

Join the American Express Team as an Analyst – Training & Enablement and Unlock Your Career Potential

Are you a motivated and analytical professional looking for a challenging role that can help you grow both personally and professionally? Do you have a passion for learning and development, and a desire to make a positive impact on the success of a global company? If so, we invite you to join the American Express team as an Analyst – Training & Enablement. This exciting opportunity offers a competitive salary, comprehensive benefits, and a flexible working model, allowing you to work remotely and achieve a great work-life balance.

About American Express and Our Culture

At American Express, we're committed to backing our customers, communities, and each other. Our company values of integrity, respect, and teamwork guide everything we do, and we're dedicated to creating a diverse and inclusive work environment where everyone can thrive. With a global presence and a wide range of businesses, we offer a dynamic and supportive culture that encourages collaboration, innovation, and growth.

About the Role

As an Analyst – Training & Enablement, you will play a critical role in supporting the Field Training & Business Enablement team within Global Strategies & Capabilities (GS&C). You will be responsible for executing on the global Field Training & Business Enablement strategy, driving productivity and success of the sales teams, and supporting business goals. This is a unique opportunity to join a collaborative and highly visible team, working in a complex and demanding environment.

Key Responsibilities

• Execute on the global Field Training & Business Enablement strategy by supporting innovative and experiential/digital field training programs.
• Maintain analytics for the training team, including managing survey data, attendance records, invite lists, and content usage.
• Manage budget and payment processing to ensure vendors are paid on time and budget balance is up-to-date.
• Preserve Training and Enablement content by submitting through appropriate reviews, updating old versions, maintaining pages, and sharing usage reports.
• Support learning consultants by helping to operationalize programs with scheduling and communications support.
• Develop an expertise in the LMS and CMS systems.
• Become knowledgeable on how the business operates, key priorities and metrics. Help hypothesize the impact of training on bottom line results. Take initiative to dive into analytics that will help the team, stakeholders, and partners make decisions quickly and effectively.

Essential Qualifications

• Strong analytical skills and proficiency in Excel required. Experience creating dashboards with tools such as Tableau, Salesforce, Seismic, Cornerstone, Tableau, and Qualtrics a plus.
• Knowledge of key learning & development and sales enablement concepts preferred.
• Keen attention to detail, high degree of accountability and integrity.
• Strong communication skills (written and verbal), presentation development, presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.
• Strong problem-solving skills with the ability to exercise mature judgment and prioritization.
• Project Management skills.
• Proactive and ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.
• Ability to travel (up to 10%).
• Enthusiastic, fun, flexible and demonstrates a willingness to learn.

Preferred Qualifications

• Experience in a similar role or industry.
• Knowledge of learning management systems (LMS) and content management systems (CMS).
• Certification in project management or a related field.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our colleagues grow and develop their skills. We offer a range of learning and development programs, including:

• Comprehensive training and onboarding programs.
• Career development and mentorship opportunities.
• Leadership development programs.
• Tuition reimbursement and education assistance.

Work Environment and Company Culture

We offer a flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. Our company culture is built on the principles of respect, integrity, and teamwork, and we're committed to creating a diverse and inclusive work environment. We also offer a range of employee benefits, including:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.

Compensation and Benefits

The salary range for this position is $55,000 to $105,000 annually, plus bonus and benefits. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Life insurance and disability benefits.
• Retirement savings plan with company match.
• Flexible spending accounts.
• Employee assistance program.

How to Apply

If you're a motivated and analytical professional looking for a challenging role that can help you grow both personally and professionally, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we'll be in touch to discuss your application.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.